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About the Role
As a Kitchen Leader at Pret a Manger, you will ensure consistent preparation of delicious food meeting high standards, while leading and inspiring your team to deliver excellence. You will act as a role model, promoting Pret’s core values and maintaining a safe, clean, and compliant kitchen environment. You will manage stock counts and complete administrative tasks to support smooth operations, and work closely with Managers to oversee shift performance, resolve issues, and ensure customer satisfaction.
Responsibilities
- Ensure consistent preparation of delicious food
- Lead and inspire your team to deliver excellence
- Act as a role model, promoting Pret’s core values
- Maintain a safe, clean, and compliant kitchen environment
- Manage stock counts
- Complete administrative tasks accurately
- Oversee shift performance
- Resolve issues quickly
- Ensure every customer enjoys a fresh and satisfying experience
Requirements
- Lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy
- Be kind, honest and generous
- Bring genuine warmth and your authentic self to work
- Share our passion for exceptional customer service
- Spread joy every day
- Initial phone screening
- 60-minute shop-based interview with the General Manager and the team
Skills
- Team leadership
- Customer service
- Stock management
- Administrative tasks
- Problem-solving
- Communication
Location
- Friars House, 157-168 Blackfriars Road, London SE1 8EZ GBR
Work Type
- Full Time
- 35 hours per week
Experience Level
- Team leadership experience
Education Level
- Apprenticeships Level 3
Salary/Compensations
- £15.35 per hour (inclusive of mystery shopper bonus)
- Earn an extra £5 per hour for any shift started between 3-5am (after initial training)
Benefits
- 28 days annual leave (pro-rata if part-time)
- Pension scheme
- Life Assurance at 3x annual salary
- Virtual GP
- Healthcare cash plan
- Free food and drink while working
- Club Pret Membership (50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition
- Access marketplace discounts
- Flexible working hours
- Comfy free shoes
About the Company
- Pret is where passionate, hardworking, wonderful people find the confidence and skills they need to grow and choose their unique paths.
- 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
- We are proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
- Our work is fast paced with lots of variety.
- We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
- Our values: Happy Teams Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Equal Opportunity
- Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community.
- Please let our recruitment team know if you need any adjustments or support during the recruitment process.