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About the Role
Habitat for Humanity GTA is seeking an Assistant Store Manager to represent the brand, support the Manager in leading staff and volunteers, and manage retail operations including eCommerce platforms. This role is crucial in driving sales and customer satisfaction to fund the organization's mission of addressing the affordable housing crisis.
Responsibilities
- Represent Habitat for Humanity GTA as a Brand Ambassador by modeling our values and guiding principles
- Support the Manager with supervising, training, and leading ReStore staff and volunteers
- Manage, post, and update retail eCommerce platforms (Shopify and SalesForce)
- Provide administrative and clerical support including daily health and safety inspections, inventory and donation processing
- Supervise all retail operations including store merchandising, selling, space management, and stock control
- Problem solve and troubleshoot day to day issues and concerns
- Ensure a safe work environment by adhering to and promoting store policies and health and safety protocols
- Support with reaching sales and customer satisfaction targets
- Deliver exceptional customer service to customers, donors, and volunteers
- Deescalate and resolve customer complaints
- Support with the loading and unloading of donated products
- Advocate for Habitat for Humanity GTA and model our values and guiding principles
Requirements
- 1-3 years of customer service or retail experience
- Ability to be available on weekends on a business needed basis
- Ability to perform heavy lifting (up to 30 pounds) and walk, stand, sit, and stair climb on a frequent basis
- Safety boots required: CSA approved safety footwear to be worn at all times
- Applicants must be eligible to work in Canada throughout the duration of their employment
- Successful candidate must receive clearance by a police background check
Skills
- Proficient in technology (including Microsoft Outlook/Teams)
- Proficient in retail management systems
- Proficient in social media for marketing
- Strong attention to detail
- Driven by sales, targets, and KPIs
- Independently leads with kindness and confidence
- Understanding of volunteer management is considered an asset
- Understanding of renovation and building materials is considered an asset
- Passion for retail and customer service is considered an asset
Location
- 55 Orfus Road, North York, ON M6A 1L7
Work Type
- Fixed Term Contract (8 months)
- Full-time
Experience Level
- Entry-level
- Experienced
Salary/Compensations
- Starting at $45,100 / year
Benefits
- 3 weeks paid vacation
- Habitat for Humanity days
- Personal days
- Flexible work hours
- Generous benefits coverage plan (including dental, vision care, and extended health care)
- Corporate gym membership
- Employee Assistance Plan (EAP)
- RRSP matching eligibility
- Volunteer opportunities to support Habitat for Humanity Builds
- Growth and development opportunities
About the Company
- Habitat for Humanity GTA is greater Toronto’s most recognized provider and advocate of solutions that tackle our region’s housing crisis.
- Our mission is to create a world where everyone has a safe, quality place to live.
- Habitat ReStore is a chain of non-profit home improvement retail stores with 10 locations across the Greater Toronto Area, owned and operated by Habitat for Humanity GTA.
- We sell home furnishings, appliances, and other renovation materials at a fraction of the price.
- Habitat GTA is growing. We are an innovative, entrepreneurial social enterprise that has been increasing our capacity for impact each and every year.
Equal Opportunity
- Habitat for Humanity GTA is committed to creating a diverse environment and is proud to be an equal opportunity employer.
- We encourage applications from women and people of colour, even if past experience doesn’t align perfectly with every qualification.
- Habitat for Humanity GTA is committed to ensuring a barrier-free, accessible and inclusive work environment.
- We welcome and encourage applications from people with disabilities.
- We will endeavor to remove barriers to the hiring process to accommodate candidates with disabilities.