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About the Role
Customer Service Officers support Harvard Protection in providing best-in-class security and life safety services. Personnel are responsible for professional customer-focused security and life safety services for people and property.
Responsibilities
- Maintain a professional demeanor while aiding customers, employees, visitors, and guests
- Maintain a visible presence in the facility / building assigned
- Monitor the environment, with the ability to detect suspicious and unsafe activity
- Become familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests
- Greet customers, visitors, staff, tenants, guests in a professional manner always
- Answer questions and assist guests and employees in a customer focused, supportive manner
- Answer all phones in a professional manner
- Permit authorized persons to enter property and monitor entrances and exits
- Know the facility / building policies and procedures, and enforce them within the required limits
- Perform required patrols of designated areas on foot or in vehicle
- Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements
- Follow established emergency action planning and procedures
- Monitor alarms and systems, as required
- Prepare reports on accidents, incidents, and suspicious activities, as directed
Requirements
- State or municipality mandated security officer licenses
- Minimum High School Diploma, GED or the equivalent
- Must have reliable means of communication and transportation
- Must have a security guard license or be able to obtain one within an acceptable period
- Strong interpersonal communication skills and friendly, professional demeanor
- Neat and professional appearance
- Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
- Write routine correspondence, to include log entries and incident reporting
- Previous contract security, law enforcement, military, customer service experience helpful
Skills
- Interpersonal communication
- Customer service
- Computer skills
- Security monitoring
- Report writing
Location
- Customer location assigned
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School Diploma or GED
Salary/Compensations
- $18.30/ HR
Benefits
- Health & welfare
- Dental
- Vision
- Sick leave
- Vacation
- 401K enrollment
About the Company
- Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States.
- Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve.
- We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.
- Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service.
- Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees.
- Our goals set the standard for the industry; to earn our customer’s trust, confidence, and business, through maintaining a safe and secure environment.
- We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.
Equal Opportunity
- Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws