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About the Role

Williamsburg Animal Clinic is seeking a warm, personable, and customer-focused Client Service Representative in Brooklyn, NY. This role is crucial in creating a welcoming experience for clients and their pets, acting as a key point of contact. The position is initially part-time with potential to become full-time.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming and comforting atmosphere.
• Schedule appointments, surgeries, and procedures while helping the hospital maintain an organized schedule.
• Answer incoming phone calls and emails, address client questions, and provide information regarding hospital services and policies.
• Communicate compassionately and professionally with clients during both routine and emotional situations.
• Efficiently manage client check-ins, verify patient and client information, update records, and obtain necessary paperwork.
• Process payments accurately and provide clients with detailed invoices and receipts.
• Coordinate a smooth check-out process, including scheduling follow-up appointments and communicating appropriate next steps.
• Maintain accurate electronic and paper records, including patient files, appointment information, and client communications.
• Assist with filing, scanning, data entry, and other administrative responsibilities.
• Maintain and update client and patient information within the practice management system.
• Provide clients with basic information regarding preventive care, vaccinations, medications, and hospital services within the scope of the CSR role.
• Assist clients with forms, estimates, scheduling, and other questions or concerns.
• Help create a supportive experience for clients who may be anxious or emotional about their pet’s care.
• Work closely with veterinarians, veterinary technicians, assistants, and fellow CSRs to support efficient patient flow and excellent client service.
• Help coordinate appointments, procedures, and special requests.
• Communicate effectively with the medical team to ensure clients receive accurate and timely information.

Requirements

• Previous veterinary CSR or reception experience is preferred.
• Bilingual English/Spanish candidates are strongly preferred.
• Ability to communicate comfortably with Spanish-speaking clients.
• Excellent interpersonal and customer service skills with a warm, friendly, and professional demeanor.
• Strong verbal and written communication skills.
• Ability to multitask and remain organized in a busy veterinary environment with frequent interruptions.
• Strong critical-thinking and problem-solving skills.
• Comfortable using computers and learning veterinary practice management software.
• Empathy and patience when working with clients who may be worried or stressed about their pets.
• Availability to initially work a part-time schedule and transition to approximately 4–5 days per week as the position becomes full-time.
• Availability to work alternating Saturdays is required.

Skills

• Customer service
• Communication
• Organization
• Multitasking
• Problem-solving
• Computer proficiency
• Veterinary practice management software

Location

• Brooklyn, NY

Work Type

• Part-time
• Full-time

Experience Level

• Preferred previous veterinary CSR or reception experience

Salary/Compensations

• $19.00–$23.00 per hour

Benefits

• 401(k) retirement plan
• Paid time off
• Training and development
• Uniform allowance
• Discounted veterinary care for personal pets

About the Company

• Williamsburg Animal Clinic is a full-service companion and exotic animal practice located in Brooklyn, NY.
• Our multi-doctor team is supported by an experienced group of veterinary professionals who are passionate about providing high-quality medicine and creating a positive experience for our clients and patients.
• Veterinary Innovative Partners (VIP) is a network of veterinarian-owned-and-operated hospitals across twelve states.
• VIP is guided by a mission to provide veterinarians and their teams with all the resources, mentorship, and autonomy they need to thrive personally and professionally while giving pets the best possible care.
• Join the VIP family, where our team members are our top priority to ensure best-in-class personalized care, ownership and accountability, trust, and an exceptional work environment.