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About the Role
Oversee operations for Client Conferencing, Multi Concept Food Hall, Branded Coffee Bars, Catering and Lobby Reception teams, similar to a large hotel's guest services. Interface with internal and external partners, manage complex budgets, and promote program innovation in food, menu service and technology. This role is a unique opportunity to create and execute strategic initiatives for Amenity Service in our new headquarters, ensuring efficient and customer-focused management.
Responsibilities
- Develop and maintain positive relationships with other departments within the building and liaise with business leaders to ensure engagement in employee and client-facing strategies.
- Manage the foodservice vendor to provide a best-in-class unique food and beverage experience for clients and employees.
- Act as the primary point of contact for addressing inquiries and issues related to Amenity Services.
- Foster a sense of community among all aspects of Amenity Services and other departments within 383 Madison.
- Develop and implement policy and procedures related to Amenity Services.
- Monitor and manage the budget and overall financial performance of Amenity Service operations.
- Oversee development and implementation of training programs and marketing strategy as it relates to overall Amenity Services operations.
- Ensure all aspects of local regulatory requirements specific to Amenity Services are in place, including licenses.
- Foster a positive work environment that encourages teamwork, communication, and professional development.
- Maintain relationships with vendors, suppliers, and other stakeholders to ensure Amenity Service goals are achieved.
- Lead innovation in programming to maintain an efficient and fresh approach to all aspects of the business, including development and implementation of a Voice of the Customer program to manage customer feedback and execute on a service-driven program.
Requirements
- Bachelor's degree required.
- 10+ years recent and relevant foodservice experience in restaurants or business environment.
- Strong client focus.
- Ability to manage a large team at varying levels of experience.
- Ability to develop long-term program strategies.
- Strong business management and analytical skills.
- Excellent communication skills – oral and written.
- Budget management and accounting experience necessary.
- Master's degree preferred.
- Project Management skills.
- Strong interpersonal/relationship skills.
- Organized/detail oriented/multi-task.
Skills
- Client focus
- Team management
- Program strategy development
- Business management
- Analytical skills
- Communication skills (oral and written)
- Budget management
- Accounting
- Project Management
- Interpersonal skills
- Relationship building
- Organization
- Detail orientation
- Multi-tasking
Location
- 383 Madison Avenue, New York City
Work Type
- Full-time
Experience Level
- 10+ years of experience
Education Level
- Bachelor's degree
- Master's degree preferred
Salary/Compensations
- Competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Commission-based pay and/or discretionary incentive compensation may be offered.
- Additional details about total compensation will be provided during the hiring process.
Benefits
- Comprehensive health care coverage
- On-site health and wellness centers
- Retirement savings plan
- Backup childcare
- Tuition reimbursement
- Mental health support
- Financial coaching
About the Company
- JPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands.
- Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
- Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
- Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Equal Opportunity
- We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
- We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
- We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
- JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans.