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About the Role

This role supports critical claims operational activities in the UK region, focusing on administrative processes, data review, report collation, and project assistance, with a path towards handling claims.

Responsibilities

Support first notice of loss and new claim setup processes.
Manage the general claims inbox.
Input and route financial transactions according to authority levels.
Triage queries and route calls from external contacts to support Claims teams.
Produce and maintain spreadsheets for data presentation and analysis.
Assist with low-level IT issues for Claims Specialists and Managers.
Complete regulatory and compliance claim reports.
Assist with audit coordination.
Support Claims staff with drafting reports and correspondence.
Participate in key initiatives and ad hoc projects.
Support claims, underwriting teams, and partners regarding claim trends.
Liaise with Enterprise Shared Services, monitoring progress and providing guidance.
Manage a portfolio of claims up to a pre-determined authority level.
Engage proactively with stakeholders to resolve claims promptly and fairly.

Requirements

Ability to operate under tight deadlines in a pressured environment.
Excellent attention to detail, accuracy, and ability to review and analyze claims data.
Capable analytical and problem-solving skills.
Good numerical and literacy skills.
Good PC and systems skills (AXA XL systems, MS Windows, Word, Excel, Outlook, PowerPoint).
Ability to work and collaborate within a virtual team environment with supervision.
Eager to learn and focused on continuously improving administrative skills.
Keen interest in understanding the insurance industry and a drive to succeed.
Enthusiastic with the ability to adapt to change and new challenges.

Skills

Data Review
Report Collating
Administrative Processes
MS Windows
Word
Excel
Outlook
PowerPoint

Location

London, UK

Work Type

Full-time

Experience Level

Associate

Education Level

Minimum GCSE passes in Mathematics and English

Benefits

Robust support for Flexible Working Arrangements
Enhanced family-friendly leave benefits

About the Company

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks for mid-sized companies and multinationals.
We reinvent re/insurance by combining a comprehensive capital platform, data-driven insights, leading technology, and talent in an agile and inclusive workspace.
We empower our teams to deliver top client service across all lines of business.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Equal Opportunity

AXA XL is an Equal Opportunity Employer.
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.
At AXA XL, we know that an inclusive culture enables business growth and is critical to our success.
We have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential.
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
Named to the Diversity Best Practices Index.
Signatory to the UK Women in Finance Charter.