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About the Role
DP World is seeking an organized and detail-focused Administrator to provide effective administrative support across the site in Coventry. This role ensures accurate information recording, system maintenance, and professional handling of customer and stakeholder queries, supporting the smooth running of daily administrative activities.
Responsibilities
- Deal with customer queries in a timely and professional manner, providing accurate information and escalating issues where required.
- Gather information from a variety of sources and present clear and accurate information to both internal and external customers.
- Complete data entry activities accurately and efficiently, including entering, amending, updating, and submitting information onto relevant systems.
- Inspect proof of delivery documentation, ensuring information is accurate and complete.
- Maintain internal systems, ensuring data and records are kept accurate and up to date.
- Monitor and manage incoming emails, responding to requests and ensuring actions are completed within agreed timescales.
- Provide general administrative support to the Admin and Warehouse teams, helping to ensure the smooth running of site operations.
- Work closely with colleagues and stakeholders across the business, building effective working relationships and supporting the delivery of operational requirements.
- Manage multiple administrative tasks effectively, prioritising workloads to ensure deadlines and commitments are consistently met.
- Maintain confidentiality and handle company information appropriately at all times.
- Act as an ambassador for DP World at all times, promoting company values, safety standards, ethical practices, and a positive working culture.
Requirements
- Previous experience in an office administration or similar administrative role.
- Good knowledge of Microsoft Office applications and confidence using computer-based systems.
- Excellent attention to detail with the ability to maintain accurate records and identify errors.
- Strong communication skills, both written and verbal, with the ability to communicate effectively with customers, colleagues, and stakeholders.
- Fluent in English, both written and verbal.
- Strong organisational skills with the ability to manage multiple tasks and competing priorities effectively.
- Ability to work independently, manage your own workload, and deliver results within agreed deadlines.
- Strong problem-solving skills with a proactive approach to identifying and resolving issues.
- Ability to work collaboratively with Admin, Warehouse, and wider operational teams.
- A flexible and adaptable approach with a positive “can do” attitude.
- Ability to maintain confidentiality and handle sensitive business information appropriately.
Skills
- Microsoft Office applications
- Computer-based systems
- Attention to detail
- Record keeping
- Error identification
- Written communication
- Verbal communication
- Organizational skills
- Task management
- Prioritization
- Time management
- Problem-solving
- Proactive approach
- Collaboration
- Flexibility
- Adaptability
- Confidentiality
- Data entry
- Document management
- Reporting
- Communication with stakeholders
Location
- Coventry
Work Type
- Full-time
Experience Level
- Previous experience in an office administration or similar administrative role
Salary/Compensations
- Market competitive compensation package
About the Company
- Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
- With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
- We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.
- We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
- WE MAKE TRADE FLOW TO CHANGE WHAT'S POSSIBLE FOR EVERYONE