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About the Role
Responsible for basic administrative and patient support services. Acts as a key member of the health care team ensuring that patients, providers and other team members receive prompt and professional service. Performs all clerical functions in the Patient Services setting.
Responsibilities
- Greets patients and other visitors promptly and professionally
- Assists patients, team members, providers and other team members with incoming and outgoing calls and fax transmissions
- Identifies emergency situations and takes appropriate actions
- Forwards calls, faxes or other incoming correspondence to appropriate team member
- Accurately enters and verifies patient demographics and insurance information/coverage
- Schedules/reschedules patient appointments, appropriately maximizing availability of provider schedule
- Collects Co-pays, co-insurance and self-pay balances at time of visit
- Offers patients sliding fee program
- Checks patients out, including scheduling follow-up appointments and processing referrals
- Reconciles payment batch amounts on a daily basis
- Performs all procedures in opening and closing departments
- Provides highest level of customer service in all interactions
- Protects the confidentiality of patient’s electronic medical record
- Ensures timely response to inquiries from insurance companies
- Attends all expected training and meetings
- Assists Patient Services Leader with training of other Patient Services staff
- Classifies and barcodes hard copy documents for electronic medical records
- Reviews and follows policies and legal requirements prior to releasing copies of medical records
- Other duties as assigned
Requirements
- High School Diploma or equivalent
- Minimum of one-year work experience in a medical office setting or equivalent training/education required
- Demonstrated ability to manage multiple tasks and prioritize workload
- Experience working with a diverse population required
- Experience with Microsoft Office required
- Computer training and/or medical terminology training preferred
- Experience with EMR and knowledge of billing a plus
Skills
- Customer service skills
- Communication skills
Work Type
- Full-time
Experience Level
- 1+ year experience
Education Level
- High School Diploma or equivalent
Salary/Compensations
- $19.77/hour