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About the Role
As a Receptionist, you will ensure a seamless check-in and check-out process, delivering memorable experiences that make every guest's stay exceptional.
Responsibilities
- Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
- Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
- Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
- Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
- Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.
Requirements
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment.
Work Type
- Day shift position
- Requires flexibility for early starts
Benefits
- 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
- Employee stock purchase program (ESPP) with a 15% discount on Hilton shares
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Personalized caregiving concierge services
- Crisis concierge for practical support and emotional care during times of loss
- Mental health resources through the Care for All hub
- Free counseling and support through our Employee Assistance Program (EAP) for eligible Team Members
About the Company
- Hilton is a global leader in hospitality, having welcomed more than 3 billion guests worldwide.
- Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- We are committed to providing the best stay for every guest and setting new standards for the future of travel.
- Hilton supports your career journey, whether you're starting out or exploring something new.