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About the Role
The Administrative Assistant I, General is responsible for providing administrative and reception support within the Urology Program at the University Health Network. This role involves managing a broad range of administrative responsibilities in a dynamic academic and clinical environment. The ideal candidate will be resourceful, detail-oriented, and able to manage multiple priorities while providing strong support to physicians and learners.
Responsibilities
- Manage patient schedules, appointments, and cancellations using the Epic system.
- Verify patient insurance coverage and process claims.
- Coordinate patient referrals and follow-up care with other healthcare providers.
- Respond to patient inquiries and concerns in a timely and professional manner.
- Assist medical staff with administrative tasks, such as preparing reports and correspondence.
- Maintain and organize patient medical records in a secure and confidential manner.
- Process release of information requests from patients, healthcare providers, and hospital management.
- Book surgeries and procedures for patients.
- Provide administrative support to medical staff, such as scheduling appointments and preparing reports.
Requirements
- At minimum, 1 year relevant experience, preferably in health care.
- Knowledge of medical terminology is an asset.
- Experience working in health profession education/care programs and/or a research/academic environment is preferred.
- Computer proficiency required (Microsoft Office environment, Word, Access, PowerPoint, Outlook and Excel).
- Excellent organizational and time management skills.
- Excellent interpersonal skills and demonstrated ability to work effectively, both independently and as a team member.
- Excellent verbal and written communication skills.
- Ability to effectively handle confidential matters and materials.
- Ability to work well under pressure.
- Knowledge of administrative, organizational/office practices, procedures and standards.
- Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.
- All applications must be submitted before the posting close date.
- Please ensure you check your email regularly.
- A Criminal Record Check may be required of the successful candidate.
- Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.
Skills
- Microsoft Office
- Word
- Access
- PowerPoint
- Outlook
- Excel
- Epic system
Location
- Toronto Western Hospital
Work Type
- Temporary Part-Time
- 28 hours per week
Experience Level
- 1 year relevant experience
Education Level
- Community College Diploma in General or Medical Office or equivalent Administration
Salary/Compensations
- CAD 23.14 - CAD 28.92 - hourly
Benefits
- Competitive offer packages
- Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP)
- Close access to Transit and UHN shuttle service
- A flexible work environment
- Opportunities for development and promotions within a large organization
- Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)
About the Company
- UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.
- UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.
Equal Opportunity
- UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.