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About the Role
The Membership Receptionist is responsible for welcoming, directing, and signing in all members and guests to the property. This role involves managing the reception desk, handling basic administrative duties, attending to the cloakroom, and performing guest list responsibilities to ensure members and guests have a great experience.
Responsibilities
- Welcome every member by name (if local) and guests with open arms and in a hospitable manner.
- Answer high-volume phone lines and calls for restaurant, roof, and cinema reservations, general inquiries, deliveries, messages for members, and from employees.
- Be well-versed on standard Q&A regarding menus, hours of operation, and amenity availability/pricing.
- Maintain a clean, sanitary, and safe work environment, including the reception area, desk, and coat check closet.
- Perform Guest List duties on the floor level, club, and/or Rooftop (if applicable).
- Support, redirect, and problem-solve in real-time to ensure guest-related concerns are addressed and action items are set.
- Assist guests by checking/retrieving their coats and/or items they left.
- Build relationships with members and guests and communicate red flags and positive feedback to management.
- Influence a fun and positive atmosphere by being approachable and professional.
- Perform other duties as required to support the running of the house.
Requirements
- Natural charm of hospitality
Skills
- Reception desk management
- Basic administrative duties
- Cloakroom attendance
- Guest list management
- Answering phone lines
- Handling reservations
- General inquiries
- Problem-solving
- Relationship building
- Communication
Location
- Berlin
Work Type
- Full-time
Experience Level
- Entry-level
Benefits
- 2 paid 'Volunteer Days' per calendar year
- Soho Friends Membership
- Monthly movie screenings in the in-house cinema
- Monthly workout opportunities
- Weekly Yoga/Pilates classes
- 50% discount on Cowshed products
- Discounts with external providers
About the Company
- SOHO HOUSE BERLIN is a private members' club and hotel in a listed building in the heart of the capital.
- The hotel offers restaurants, a fitness studio, rooftop pool, in-house cinema, and a spacious spa area, along with 65 rooms, 20 flats, and four lofts.
- Soho House has locations in Berlin, Great Britain, the USA, Toronto, Barcelona, Amsterdam, Istanbul, and Mumbai.
- THE STORE X is a concept store and a platform for ideas and culture, featuring fashion, art, and design.
- THE STORE X aims to present a new kind of experience space that exceeds customer expectations of traditional retail and shopping.
Equal Opportunity
- We would like to point out that we will store and process your data within the scope of the application process in accordance with the provisions of the Federal Data Protection Act.