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About the Role
This role is responsible for providing technical assistance to employees, diagnosing and resolving issues with computer systems, printers, software, and peripheral devices. The position involves setting up new equipment, performing maintenance, monitoring systems for security threats, documenting solutions, and training users.
Responsibilities
- Respond to help desk tickets and other requests for technical assistance from employees.
- Diagnose and fix problems with computer systems, printers, software, and other peripheral devices.
- Work on issues ranging from password resets to more complex network problems.
- Set up new computers, mobile devices, and other equipment for users.
- Install, update, and manage software and drivers.
- Perform regular maintenance to ensure networks, hardware, and systems are running correctly and efficiently.
- Monitor systems and devices for potential security threats.
- Document and update knowledge bases using details of user inquiries, resolved issues, and troubleshooting steps.
- Collaborate with other IT members and escalate complex issues to higher-level IT staff or MSP groups.
- Train employees on how to operate new hardware and software effectively and follow security best practices.
- Manage user accounts and permissions: Create, modify, and delete user accounts and manage access rights.
- Perform PC maintenance, hardware and software installation and upgrades, equipment salvages and inventory tracking.
- Setup, configure and troubleshoot printers.
- Adhere to all company policies and procedures.
- Maintain equipment inventory and related documents.
- Perform all other tasks as assigned or required.
Requirements
- High school diploma / GED
- Able to work independently or as part of a team.
- Strong understanding of computer hardware, software, networking, and operating systems like Windows, macOS, and Linux.
- Excellent analytical and diagnostic skills to identify the root cause of an issue and determine the best solution.
- Ability to explain complex technical concepts clearly to non-technical users, both verbally and in writing.
- Ability to manage multiple support tickets simultaneously and prioritize tasks effectively.
- Strong interpersonal skills, patience, and a helpful demeanor to assist frustrated or confused users.
- Valid NYS Driver’s License and vehicle.
- Able to lift 50lbs.
Skills
- CompTIA A+ certification preferred
- Computer hardware
- Software
- Networking
- Windows
- macOS
- Linux
- Technical support
- Troubleshooting
- System maintenance
- Security monitoring
- Documentation
- User account management
- Printer setup and configuration
Work Type
- non-exempt
Education Level
- High school diploma / GED
Salary/Compensations
- $25.00-$30.00 Hourly
About the Company
- OUR VISION: To continue as an eminent healthcare provider on Long Island, dedicating ourselves to providing exceptional health care for all our patients and to transform both the lives of the individual, and the community, for the better, one person at a time.
- OUR MISSION: To provide access to equitable, optimal healthcare by improving the overall wellness of all individuals in our communities and delivering high quality comprehensive patient centered care.
- OUR VALUE PROPOSITION: To provide whole person care that will ensure that all patients have access to primary, specialty and social health care to achieve and maintain optimal wellness at a transparent and affordable cost.