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About the Role
Ozanam Hall of Queens, a not-for-profit Rehabilitation and Long Term Care Facility, seeks an experienced Business Office Manager to lead revenue cycle, billing, collections, and resident trust functions. The role involves direct oversight and support for the Junior Business Office Manager, ensuring accuracy and adherence to procedures.
Responsibilities
- Oversee the daily operations of the Business Office and provide direction and supervision to assistant Business Office Manager.
- Review and monitor work completed by the Junior Business Office Manager for accuracy, completeness, and timely follow-up.
- Train, mentor, and support Business Office staff and promote consistent adherence to facility procedures.
- Manage and monitor Medicaid applications, pending cases, renewals, eligibility, and follow-up.
- Oversee payer eligibility, Managed Medicaid, Medicare, authorizations, LOC, NAMI, and PPA.
- Maintain accurate census and Payer Tree information in PointClickCare (PCC).
- Provide financial counseling and support to residents and families.
- Oversee resident trust accounts, PNA distributions, statements, and petty cash.
- Participate in Medicaid/OMIG audits, Triple Check Meetings, and Private Pay AR reviews.
- Monitor Medicare days and required billing documentation, including NOMNCs and ABNs.
- Oversee private-pay collections and assist with resident and family billing questions.
- Maintain accurate and confidential financial records and support regulatory compliance.
Requirements
- High School diploma or the equivalent.
- 3+ years of business office, billing, AR, Medicaid, or revenue-cycle experience, preferably in a skilled nursing or long-term care setting.
- Prior supervisory or management experience required.
- Knowledge of Medicare, Managed Care, Medicaid Pending, NAMI, PPA, and payer eligibility required.
- Strong knowledge of New York Medicaid and long-term care reimbursement required.
- Expert proficiency with PointClickCare (PCC) strongly preferred.
- Excellent organizational, analytical, and reconciliation skills.
Skills
- New York Medicaid
- Skilled nursing/long-term care
- PointClickCare (PCC)
- Leadership
- Organizational skills
- Medicare
- Managed Care
- Medicaid Pending
- NAMI
- PPA
- Payer eligibility
- Long-term care reimbursement
- Analytical skills
- Reconciliation skills
Location
- Bayside Queens
Work Type
- Full-time
Experience Level
- 3+ years
- Prior supervisory or management experience
Education Level
- High school diploma or equivalent
Salary/Compensations
- $75K to $85K annually
Benefits
- Competitive Compensation
- Health (Aetna) and HSA with employer contribution
- Fully paid Dental and Vision insurance
- Benefits available 1st of the mo. following 30 days
- Student Loan Forgiveness Guidance
- Flexible Spending Account and supplemental insurances
- Retirement Plan, Life and Disability Insurance
About the Company
- Ozanam Hall of Queens Nursing home in Bayside Queens is a not-for-profit Rehabilitation and Long Term Care Facility served by the Carmelite Sisters for the Aged and Infirm.
- Ozanam Hall is a Catholic, faith-based home guided by the mission to bring dignity and quality of life to the care of seniors, where "The Difference is Love".
- We are committed to promote the quality of life of our elderly.
Equal Opportunity
- Ozanam Hall is an Equal Opportunity Employer and adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.