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About the Role

The Director hires, trains, supervises, and evaluates all Social Service Staff. This role assures the provision of quality and timely trauma-informed/strength-based youth and family casework services, including discharge and transition planning, in alliance with residential services and program approaches. This position requires significant interaction with youth, staff, families, and other stakeholders.

Responsibilities

Demonstrates fidelity to the agency’s service values and organizational imperatives.
Assures Social Service coverage during all business hours and as needed in emergency instances.
Assists in coordinating intake/admissions meetings and paperwork.
Models and assures timely and high-quality psycho-social assessments, one-on-one counseling and trauma-informed casework practice with individual youth.
Chairs Treatment Planning/Other Conferences as related to resident progress.
Attends internal departmental meetings as needed.
Provides direct involvement in challenging cases and support to Case Planners as needed.
Familiarizes themselves with the youth, supports the team as it relates to the residents’ goals and ensures nurturing relationships with them.
Assures the coordination of all services: residential, medical, clinical, educational, vocational, legal/court calendar, etc.
Promotes permanent connections for the youth and assures family engagement in the work of the program.
Communicates freely with families, including critical information sharing (medical issues, incidents, service updates, etc.).
Performs supervision with staff, at least bi-weekly, to discuss performance, case progress and areas in need of improvement.
Assures development of a comprehensive community transition plan (Aftercare Plan) for every youth.
Assumes liability for both successes and areas for improvement within the department as related to staff performance, resources and program compliance.
Assures appropriate authorization, scheduling, communications, documentation and follow-up to all home visits (youth/family).
Assures timely compliance with all applicable social service-related regulations/mandated paperwork and record-keeping (OCFS, ACS, Courts, etc.).
Attends trainings as recommended for program needs, performance enhancement or other.
Serves as a liaison between ACS immigration and educational matters.
Participates in the agency's senior leadership meetings (Leadership Council).
Performs all other duties as assigned.
Remains awake and alert at all times (for overnight shift).
Checks on youth during the night as prescribed and deals with any/all issues that may arise (for overnight shift).
Assists youth in their morning routines (for overnight shift).
Follows protocols when youth are sick (for overnight shift).
Follows unit specific household duties as assigned (for overnight shift).
Refrains from engaging in personal activities that are not work related (for overnight shift).
Notifies night-time administrator of any major concerns (for overnight shift).

Requirements

Master's degree required, MSW preferred.
Minimum of two years' supervisory experience in juvenile justice/child welfare/residential care required.
Former case management experience is a plus.
High energy with a bias for action.
Leads by example, with a strong sense of purpose and performance expectations/service excellence.
Ability to work flexible hours, including some evenings/weekends.
Proven leader with ability to positively influence staff and program.
Able to effectively manage crises and conflicts.
Practices and drives teamwork within and between service units.
Is self-aware, able to reflect on one's thinking, feelings, behavior and personal strengths, weaknesses, and performance.
Commitment to professional growth.
Writes and speaks persuasively and concisely in ways that build credibility and commitment.

Skills

Trauma-informed casework practice
Strength-based casework practice
Psycho-social assessments
One-on-one counseling
Treatment planning
Case management
Supervision
Crisis management
Conflict management
Teamwork
Communication (written and verbal)
Persuasive speaking
Concise writing

Location

Rockaway Park, Queens
Richmond Hill
Brooklyn
Staten Island

Work Type

Residential
Full-time

Experience Level

Supervisory experience
Case management experience

Education Level

Master's degree
MSW

About the Company

Founded in 1826 as a home for orphaned children, St. John’s has evolved into a nonprofit social services agency providing residential care to New York City youth involved in the child welfare and juvenile justice systems.
Offers holistic, trauma-informed support to young people up to age 21.
Main campus in Rockaway Park, Queens, houses a Residential Treatment Center, Close to Home Non-Secure Placement programs, administrative offices, clinical services, and an on-site NYC Department of Education school.
Operates a Non-Secure Detention residence in Richmond Hill and Limited Secure Placement programs in Brooklyn and Staten Island.
Dedicated to helping youth heal, grow, and build the skills they need to achieve their goals and return to family or a stable, supportive environment as engaged members of their communities.