Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Collector - Middletown, NY role.
Rezi rewrites your resume against Heritage Financial Credit Union's job description. Free.
Tailor your resume to this Collector - Middletown, NY role.
Rezi rewrites your resume against Heritage Financial Credit Union's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Collector - Middletown, NY posting at Heritage Financial Credit Union — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Collector - Middletown, NY posting at Heritage Financial Credit Union — free, in seconds.
About the Role
As a Collector, you will play an important role in helping members find practical solutions while managing delinquent accounts with professionalism, empathy, and sound judgment. This is a hands-on role that combines member service, problem-solving, financial administration, and regulatory compliance, offering the opportunity to make a meaningful difference for both members and the credit union.
Responsibilities
- Contact distressed members to determine their hardship and ability to pay.
- Counsel members on available alternatives to eliminate delinquency.
- Perform general collection duties including deferments and payment postings.
- Negotiate appropriate short-term payment arrangements.
- Provide status updates to members.
- Place outbound and receive inbound calls.
- Record all collection efforts accurately in the collection system.
- Conduct research to support collection efforts.
- Discuss accounts requiring actions beyond routine procedures with the Collections Manager.
- Escalate calls and problem accounts for repossession, legal action, or collection agencies.
- Recommend accounts for write-off as uncollectable.
- Process collection checks.
- Assist with correspondence related to vendor relationships.
- Handle bankruptcy referrals and perform account maintenance.
- Recommend changes to improve workflow, efficiency, and accuracy within the Collection Department.
- Distribute, process, and send all Collections department mail and correspondence daily.
- Process and monitor iBanking transactions and requests related to Collections.
- Monitor and assist with monthly General Ledger (GL) Reconciliation.
- Perform additional duties as assigned.
Requirements
- Some college preferred.
- Two to three years of experience in collections or a comparable combination of education and experience.
- Knowledge of collection process and applicable regulations.
- Good communication skills.
- Working knowledge of Bank Secrecy Act (BSA) requirements.
- Experience using P.C. based software including Microsoft Office.
- Ability to always project a professional appearance and positive attitude.
Skills
- Communication
- Problem-solving
- Financial administration
- Regulatory compliance
- Member service
- Microsoft Office
Experience Level
- 2-3 years
Education Level
- Some college preferred
Salary/Compensations
- $25.89 - $32.37 per hour
Benefits
- Paid Time Off & Paid Federal Holidays
- Medical, Dental, Vision & Life Insurance
- Employee Assistance Program
- Flexible Spending Accounts (FSA)/Health Savings Accounts (HSA)
- Supplement Benefits: Critical Illness Care, Identity Theft Protection, Pet Insurance, Legal Services
- BenefitsPlus+ perks program
- CareNet - benefits concierge service
- 401(k) with 5% Employer Match
- Educational Assistance
- Paid Time to Volunteer
- HFCU Logo-wear
About the Company
- Heritage Financial Credit Union is a member-owned financial institution committed to helping members achieve their financial goals and building a stronger community.
- We believe that everyone deserves access to affordable financial services.
- Our vision is to be the leading financial institution in the communities we serve.
- We are committed to creating a culture of excellence where employees can thrive.
- We believe in creating a workplace where everyone feels valued and respected.
- We recognize that our employees are our most important asset and are committed to providing them with the training, development, and opportunities they need to succeed.
Equal Opportunity
- Employment at our Credit Union is based upon merit, ability, and qualifications.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.