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About the Role
As a SOHO Specialist, you will develop and maintain a dedicated SOHO customer base and be responsible for acquiring new customers through cold outreach within the shop's regional area, including in-store and field sales. You will also manage and grow existing customer relationships and build active networks with businesses, associations, and B2B partners.
Responsibilities
- Develop and maintain a dedicated SOHO customer base.
- Responsible for cold acquisition of new customers in the regional area of the shop, including in-store or field sales.
- Manage and develop existing customers.
- Build active networks with businesses, associations, and B2B partners.
- Conduct structured needs analyses.
- Create individual offers and conclude contracts across all product categories.
- Implement cross- and upselling strategies across the entire customer lifecycle.
- Utilize digital tools (CRM systems, ordering tools, dashboards, appointment management, reporting).
- Contribute to the continuous improvement of business processes and the store location with an entrepreneurial mindset.
- Participate in regional events, consulting days, and trade fairs.
Requirements
- Completed commercial apprenticeship and/or business administration degree.
- Minimum of two years of professional experience in B2B sales of IT or telecommunications solutions.
- Very good knowledge of telecommunications solutions.
- Very good understanding of sales methodologies and techniques.
- Experience in telephone acquisition.
- Strong customer and service orientation.
- Serious and professional demeanor.
- Fluent German and English language skills (C1 according to GER).
Skills
- B2B sales
- IT solutions
- Telecommunications solutions
- Sales methodologies
- Sales techniques
- Telephone acquisition
- CRM systems
- Reporting
- Appointment management
- Cross-selling
- Upselling
Location
- Berlin
Work Type
- Full-time
- Full-time equivalent part-time (minimum 30 hours)
Experience Level
- Minimum of two years of professional experience
Education Level
- Commercial apprenticeship
- Business administration degree
Benefits
- Attractive remuneration
- Pension plan
- Company pension scheme
- Holiday and Christmas bonus
- Training and development programs
- Work-life balance support
- Health programs
- Mindfulness programs
- Support for care of relatives
- Discounts on Vodafone products (mobile, landline, internet, TV)
About the Company
- Vodafone works every day for a better future, for a world that is better connected, more inclusive, and more sustainable.
- Vodafone celebrates and promotes diversity and inclusion.
- Vodafone is as diverse as its customers and society.
Equal Opportunity
- We value diversity and equal opportunities.
- We welcome applications from people with disabilities.
- People with disabilities will be given particular consideration in cases of equal suitability.
- There is no place for discrimination at Vodafone.