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About the Role
This role is a strategic and commercially focused position managing and growing a portfolio of enterprise clients across the APAC region. It involves building senior stakeholder relationships, driving account growth, identifying expansion opportunities, and ensuring clients realize long-term value from Aptitude’s solutions. The focus is on commercial account ownership, revenue growth, strategic relationship management, and client retention.
Responsibilities
- Manage and grow a portfolio of strategic enterprise accounts across APAC, with ownership of client relationships, commercial performance, and long-term account strategy.
- Build strong, trusted relationships with senior stakeholders and act as a strategic advisor across finance, operations, and technology functions.
- Identify upsell, cross-sell, and expansion opportunities across Aptitude’s product suite to drive incremental revenue growth.
- Lead commercial discussions including renewals, pricing negotiations, contract extensions, and account planning activities.
- Develop and execute strategic account plans aligned to client priorities and business objectives.
- Drive high levels of client retention and customer satisfaction across the account portfolio.
- Partner closely with Product, Professional Services, Support, Sales, and Partnerships teams to ensure successful delivery and ongoing client value.
- Manage escalations effectively and act as a senior point of contact for key client stakeholders.
- Provide accurate forecasting, pipeline visibility, and account reporting to senior leadership.
- Represent Aptitude and Fynapse professionally at executive-level meetings, client reviews, and industry events.
- Maintain a strong understanding of Aptitude’s product suite, market positioning, and broader finance technology landscape.
- Manage a strategic book of business with ownership for achieving a 12% annual growth target, balancing retention protection with proactive expansion and commercial development.
Requirements
- 7+ years of experience in Account Management, Enterprise Sales, Strategic Accounts, or a commercially focused client-facing role within SaaS or fintech.
- Proven experience managing large enterprise accounts and driving revenue growth within existing customer bases.
- Strong commercial acumen with experience owning renewals, upselling, and complex commercial negotiations.
- Experience engaging and influencing senior stakeholders and C-suite executives.
- Ability to manage multiple strategic accounts within a fast-paced, high-growth environment.
- Excellent communication, presentation, and relationship management skills.
- Strong organisational skills with a proactive, solutions-oriented mindset.
- A confident self-starter, comfortable operating independently across the APAC region, taking ownership and proactively driving client and commercial activity with minimal day-to-day direction.
- Ability and willingness to travel across the region to build and maintain strong client relationships.
- Experience within financial technology, enterprise software, ERP, or finance transformation environments is highly desirable.
- Entrepreneurial attitude with a collaborative, high-performance approach to client management.
Skills
- Account Management
- Enterprise Sales
- Strategic Accounts
- Client-facing
- SaaS
- Fintech
- Revenue Growth
- Commercial Acumen
- Negotiation
- Stakeholder Engagement
- C-suite Engagement
- Communication
- Presentation
- Relationship Management
- Organisation
- Solutions-Oriented
- Independent Operation
- Travel
- Financial Technology
- Enterprise Software
- ERP
- Finance Transformation
- Entrepreneurial Attitude
- Collaboration
- Client Management
Location
- Sydney
Work Type
- Full-time
- Hybrid
Experience Level
- Senior
Salary/Compensations
- Competitive salary plus commission scheme
Benefits
- Superannuation
- Private Healthcare
- Employee Assistance Programme
About the Company
- Aptitude Software is a company focused on providing solutions to enterprise clients.