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About the Role
Stoney Clover Lane is seeking individuals who are detail-oriented, customer-focused, and possess an entrepreneurial spirit to join their team. This role involves delivering an exceptional guest experience, supporting store operations, and potentially taking on leadership responsibilities as a Key Holder. The ideal candidate is passionate about building brand loyalty and contributing to a dynamic retail environment.
Responsibilities
- Deliver an exceptional guest experience on the sales floor, assisting guests with product selection and customization.
- Greet every guest with enthusiasm and introduce them to the Stoney Clover Lane brand, concept, and experience.
- Handle guest questions and concerns calmly and professionally, keeping the guest’s best interest in mind.
- Utilize the Point of Sale (POS) system to process purchases, payments, refunds, exchanges, and gift cards.
- Open and close the store in accordance with established company procedures.
- Serve as Manager on Duty when the Store Manager and Assistant Store Manager are not present.
- Complete daily store walkthroughs and support visual merchandising and sell-through assessments.
- Restock merchandise throughout the day and maintain the store’s visual standards.
- Understand daily and weekly sales goals and work with the team to achieve established targets.
- Utilize effective sales techniques and actively sell on the floor.
- Engage in clienteling and relationship-building activities to strengthen guest loyalty.
- Complete assigned inventory responsibilities, including receiving and processing merchandise, identifying discrepancies, and supporting stock-level management.
- Maintain an organized and efficient back of house.
- Assist with community outreach, special events, trunk shows, and pop-ups as needed.
- Maintain professional and courteous relationships with guests and team members while fostering a positive and inclusive work environment.
- Support the management team in implementing merchandising, operational, and brand standards.
- Assist and provide direction to team members during high-volume periods and changing business needs.
- Support the training and onboarding of new team members.
- Demonstrate strong time-management skills and the ability to prioritize and adapt to the day-to-day needs of the business.
- Help ensure the store remains clean, organized, safe, and guest-ready at all times.
- Perform additional duties as assigned based on business needs.
Requirements
- 1–2 years of retail experience; previous leadership or management experience preferred.
- Strong customer-service and team-focused mindset.
- Exceptional communication and interpersonal skills with a friendly and approachable demeanor.
- Demonstrated ability to lead and provide direction to team members.
- Familiarity with Point of Sale systems.
- Strong organizational and time-management skills.
- Ability to multitask and adapt in a fast-paced retail environment.
- Dependable and punctual with the ability to maintain regular attendance.
- Open availability, including the ability to work weekends, evenings, holidays, and during peak business periods as needed.
- Must be at least 18 years of age.
- Ability to maintain a well-groomed and professional appearance consistent with company standards.
- Ability to stand for extended periods of time and lift objects weighing up to 25 pounds.
Skills
- Customer Service
- Teamwork
- Communication
- Interpersonal Skills
- Leadership
- Point of Sale (POS) Systems
- Organization
- Time Management
- Multitasking
- Adaptability
- Sales Techniques
- Clienteling
- Inventory Management
- Visual Merchandising
Location
- Storefront locations
Work Type
- Part-Time
- Full-Time
Experience Level
- 1-2 years retail experience
- Previous leadership or management experience preferred
Education Level
- High school diploma or GED preferred
- Post-secondary education is considered an asset
Salary/Compensations
- $18-$22 per hour depending on experience
Benefits
- Health benefits are available to eligible full-time, regular employees.
- 401(k) eligibility in accordance with the terms of the company plan.
About the Company
- Founded in 2009 by sisters Kendall and Libby Glazer, Stoney Clover Lane makes customizable accessories for travel and everyday life.
- We make organization interesting.
- Our goal is to become your #1 accessory brand and the best way to surprise and delight friends and family as your go-to gift purchase.
- At Stoney Clover Lane, creating a memorable guest experience is our North Star.
- No detail and no occasion is too small.
- You can find Stoney Clover Lane online, at select retailers, and in our storefront locations.
- At Stoney Clover Lane, we believe work should be just as inspiring, creative, and memorable as the products and experiences we create for our guests.
- We are a growing brand built on creativity, connection, and attention to detail, where every team member plays an important role in bringing the Stoney Clover Lane experience to life.
- Joining our team means being part of a collaborative and fast-paced environment where your ideas, individuality, and contributions matter.
- You will have the opportunity to learn, grow, take on new challenges, and build meaningful relationships with both your team and our guests.
- We are passionate about creating special moments, celebrating individuality, and having fun while delivering an exceptional experience.
- If you are excited by retail, love connecting with people, and want to grow with a dynamic brand, Stoney Clover Lane may be the place for you.