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About the Role
Under the supervision of the Program Manager, the Case Manager will provide supportive services to formerly homeless adults including seniors, veterans, medically frail individuals, and those with a forensic history who have been diagnosed with serious mental illness (SMI) and reside in an apartment treatment program.
Responsibilities
- Create and assist individuals in adhering to personal goals outlined in their treatment plans and in developing strategies for effective symptom management.
- Connect clients to essential services, including mental health, substance use treatment, primary medical care, legal services, and entitlements (e.g., SSI/SSD, SNAP).
- Conduct regular home visits to monitor clients’ living conditions, medication adherence, and progress toward goals.
- Respond to crisis, employ de-escalation techniques, and provide 24/7 support as part of an on-call team.
- Act as a liaison with landlords, legal systems, and social service agencies to advocate for client rights and needs.
- Maintain audit-ready, accurate, and up-to-date clinical charts, including progress notes, service plans, and treatment plans in compliance with NYS OMH, Medicaid, and agency regulations.
- Accompany clients to and from appointments (e.g., medical, social service, housing).
- Attend staff meetings, supervision, and training as required.
- Provide crisis intervention, as necessary.
- Assist clients in securing employment or engaging in prosocial activities, clubhouses, educational, and rehabilitation services.
- Assist with preparing documentation for permanent supportive housing placement and submitting completed packets to the Housing Specialist.
- Collect urinary specimens and complete required data reporting.
- Immediately report serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors.
- Complete incident reports in accordance with Bridge policy.
- Account for consumers, perform diligent searches, and file missing person reports on consumers not accounted for in accordance with policy and procedure.
- Perform all other duties as assigned.
Requirements
- A degree in social work, Psychology, Rehabilitation Counseling, or a related human services field.
- High school diploma required; some college preferred.
- A minimum of 1-2 years of experience working with individuals with mental illness, chronic homelessness, or substance use disorders and/or criminal justice involvement.
- Strong communication, interpersonal skills, crisis management, and the ability to work independently in the community.
- Proficiency in Microsoft Word and related computer applications.
- Ability to motivate disenfranchised populations to engage with and obtain needed social services.
- Willingness to perform CPR/First Aid/AED/Naloxone.
- Valid driver’s license with a safe and proven driving record.
- Relevant personal experience is a plus.
- This position requires weekly on-site availability and travel to various Fortune housing and program locations as required.
Skills
- Compassion and understanding for participants.
- Unconditional positive regard, empathy, and genuineness.
- Strong understanding of a wide range of housing programs, subsidies, and resources.
- Active listening skills.
- Effective engagement strategies.
- Strong interpersonal skills.
- Ability to build meaningful connections.
- Crisis management.
- Ability to work independently in the community.
- Proficiency in Microsoft Word and related computer applications.
- Ability to motivate disenfranchised populations.
- CPR/First Aid/AED/Naloxone.
Location
- Brooklyn, New York
Work Type
- Full-Time
- Non-Exempt
Experience Level
- 1-2 years of experience
Education Level
- Degree in social work, Psychology, Rehabilitation Counseling, or a related human services field
- High school diploma
- Some college preferred
Salary/Compensations
- $32.97 per hour (approximately $60,000 annually)
About the Company
- The Fortune Society, Inc. (Fortune) has been working for over 57 years in service to our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thus strengthening the fabric of our communities.
- The organization has evolved into one of the nation’s preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.
- Fortune has grown steadily over the years to an agency with close to $90 million in annual budget with just under 600 staff.
- Fortune has a dual mission: both advocacy and service.
- The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society.
- The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program.
- Each service we provide is informed by the needs of the population we serve.
- Fortune currently serves approximately 14,000 people a year.
- Our participant population mirrors the incarcerated population in being approximately 85% male and over 90% people of color.
- Our program models are recognized, both nationally and internationally, for their quality and innovation.
- We have locations in Brooklyn, The Bronx, Manhattan and Queens.
Equal Opportunity
- All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposed genetic characteristics, victim of domestic violence status or marital status.