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About the Role

This position provides strategic, operational, and administrative leadership for the Emergency Management Program, supporting emergency preparedness, operational readiness, and coordinated response for major planned events, mass gatherings, critical incidents, and emergencies across the City. The Commander ensures Toronto Paramedic Services is prepared to respond effectively to complex incidents while supporting the safety of residents, visitors, patients, and responders.

Responsibilities

Develops and implements strategic plans, policies, procedures, and programs supporting operational readiness, emergency preparedness, community safeguard, and business continuity.
Monitors, assesses, and responds to emerging risks and healthcare system changes impacting paramedic service delivery, advising senior leadership on operational implications and mitigation strategies.
Supports emergency readiness for major planned events, mass gatherings, critical incidents, and emergencies.
Coordinates and manages multi-agency planning and response efforts among emergency services, hospitals, public health agencies, and other stakeholders.
Represents Toronto Paramedic Services on municipal, provincial, healthcare, and emergency management committees and working groups.
Manages, motivates, develops, and evaluates assigned staff to ensure effective teamwork and high standards of work quality.
Supervises day-to-day operations of assigned staff, including scheduling, work assignment, performance management, and training.
Develops, recommends, administers, and monitors annual operating budgets and project expenditures.
Supports and leads Toronto Paramedic Services' response to emergencies through deployment to various operational centers or field operations.
Works collaboratively with the City's Emergency Operations Centre network and allied emergency services for coordinated responses.
Develops, maintains, and evaluates strategic components of the Major Incident Plan, Mass Casualty Plan, Incident Management System (IMS), and Business Continuity Program.
Leads the design, development, coordination, and evaluation of emergency exercises, simulations, training programs, and after-action reviews.
Provides expertise and support to partners in the development and integration of emergency, contingency, and continuity plans.
Leads the development, implementation, and evaluation of large-scale strategic initiatives, organizational change projects, and service improvement activities.
Conducts research, environmental scanning, benchmarking, and policy analysis to identify emerging issues and leading practices.
Works collaboratively with City divisions, agencies, and partners to advance strategic priorities.
Authors and coordinates the development of staff reports, briefing notes, business cases, and presentations for senior leadership and City Council.
Participates in organizational and management change initiatives and provides strategic advice.
Serves as the project lead for divisional strategic planning, business continuity planning, and related organizational resilience initiatives.
Supports public, political, and stakeholder confidence through promotion of regulatory compliance, accreditation standards, and service excellence.
Ensures compliance with applicable legislation, municipal policies, emergency management standards, and occupational health and safety requirements.
Builds and maintains strategic partnerships and alliances to strengthen emergency and community safeguard programs.

Requirements

Post-secondary education in Emergency Management, Public Administration, Public Safety, Health Sciences, Healthcare Administration, Business Continuity, or a related discipline, or an equivalent combination of education and experience.
Considerable experience in emergency management, public safety, healthcare operations, paramedic services, or disaster planning within a large, complex organization.
Experience as a Paramedic is considered an asset.
Considerable experience managing professional, technical, operational, or program staff, including performance management and workforce development.
Considerable experience leading operational responses, emergency preparedness initiatives, business continuity programs, strategic planning, hazard identification and risk assessments, emergency exercises, special events, or community engagement.
Experience working collaboratively with a variety of stakeholders, including senior leadership, elected officials, government agencies, healthcare partners, and community organizations.
Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License.
Must qualify for the City's equipment operating permits and requirements.
Thorough knowledge of the Incident Management System (IMS), emergency operations centre functions, and emergency response coordination.
IMS 300 certification or equivalent.
Knowledge of applicable legislation, standards, regulations, and policies governing emergency management, occupational health and safety, and healthcare or emergency services operations.
Technical expertise in emergency medical services, emergency management, public safety operations, healthcare systems, and related fields.
Strong program planning, policy development, project management, and program evaluation capabilities.
Demonstrated ability to prepare high-quality reports, briefing notes, business cases, executive presentations, and policy recommendations.
Exceptional communication, stakeholder engagement, relationship management, and conflict resolution skills.
Strong political acuity, sound judgment, and experience managing sensitive, confidential, and high-profile issues.
Strong financial management expertise, including budget development, forecasting, monitoring, and resource allocation.
High attention to detail, organizational effectiveness, and information management.
Demonstrates exceptional leadership, coaching, and team-building abilities.
Superior written and verbal communication skills.
Excellent interpersonal skills and the ability to build strong collaborative relationships across diverse stakeholder groups.
Strong strategic thinking, problem-solving, and decision-making skills.
Demonstrated accountability, professionalism, integrity, and commitment to public service excellence.
Ability to work effectively in a fast-paced, dynamic, and high-pressure environment.
Thorough understanding of applicable clinical, operational, legislative, and organizational requirements impacting paramedic service delivery.
Ability to support emergency operations on a 24/7 basis, including evenings, weekends, statutory holidays, and extended emergency activations when required.

Skills

Emergency Management
Public Administration
Public Safety
Health Sciences
Healthcare Administration
Business Continuity
Paramedic Services
Disaster Planning
Performance Management
Workforce Development
Organizational Leadership
Operational Response
Emergency Preparedness
Business Continuity Programs
Strategic Planning
Hazard Identification
Risk Assessment
Emergency Exercises
Special Events Management
Community Engagement
Stakeholder Collaboration
Incident Management System (IMS)
Emergency Operations Centre Functions
Emergency Response Coordination
Program Planning
Policy Development
Project Management
Program Evaluation
Report Writing
Briefing Note Preparation
Business Case Development
Executive Presentation
Policy Recommendation
Communication
Stakeholder Engagement
Relationship Management
Conflict Resolution
Political Acuity
Judgment
Financial Management
Budget Development
Forecasting
Monitoring
Resource Allocation
Attention to Detail
Organizational Effectiveness
Information Management
Leadership
Coaching
Team Building
Strategic Thinking
Problem-Solving
Decision-Making
Accountability
Professionalism
Integrity
Public Service Excellence
Interpersonal Skills
Collaboration

Location

Headquarters, 4330 Dufferin St., North York ON M3J 2X2

Work Type

Full-time
Permanent

Experience Level

Considerable experience working in emergency management, public safety, healthcare operations, paramedic services, disaster planning, or a related field within a large, complex organization.
Considerable experience managing professional, technical, operational, or program staff, including performance management, workforce development, and organizational leadership responsibilities.
Considerable experience leading operational responses, emergency preparedness initiatives, business continuity programs, strategic planning activities, hazard identification and risk assessments, emergency exercises, special events, or community engagement initiatives.

Education Level

Post-secondary education in Emergency Management, Public Administration, Public Safety, Health Sciences, Healthcare Administration, Business Continuity, or a related discipline, or an equivalent combination of education and experience.

Salary/Compensations

$126,000 - $176,140

About the Company

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.

Equal Opportunity

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve.
Learn more about the City’s commitment to employment equity.
The City of Toronto is committed to creating an accessible and inclusive organization.
We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA).
Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs.
Disability-related accommodation during the application process is available upon request.
Learn more about the City’s Hiring Policies and Accommodation Process.