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About the Role
Provide proactive support to the Head of Client Experience and the Client Experience Team, managing executive diaries, coordinating projects, and leading a team of assistants across multiple regions.
Responsibilities
- Pro-actively manage the diaries of the Managing Director, Head of Client Experience, EMEA APAC to include scheduling internal/ external meetings, calls and conferences, and sending Outlook calendar invitations to participants.
- Arrange meetings with key internal and external stakeholders, ensuring appropriate preparation, participation, follow-up, and clear communication.
- Facilitate internal/external meetings and conferences (e.g., diary availability, sign up logistics, dealing with associated invoices, booking rooms and/or facilities, and collating necessary documentation).
- Facilitate client relationship events, including restaurant bookings, and confirming attendees.
- Assist with the coordination of onsite Due Diligences (diary / presentation materials / room booking only).
- Pro-actively manage calls including ensuring detailed communications are accurately recorded and/or passed on.
- Co-ordinate travel and accommodation requirements, booking travel online and providing detailed itineraries ahead of business-related travel in adherence with the company travel policy for the Head of Client Experience and the wider Client experience team.
- Conduct general team administration, including processing and reconciling expenses claims and invoices, copying, scanning, and faxing.
- Assist with Compliance and audit requests and filings as needed.
- Ensure objectives/initiatives/ tasks set by management and by the firm are completed in a timely manner.
- Focus on improving team efficiency and process implementation.
- Produce and amend documentation as requested.
- Manage the holiday calendar for the teams.
- Manage team events including socials, cards, and collections & lunch & learns for CE.
- Provide support to/ cover for other Assistants when required and ensuring that any such cover arrangements are clearly communicated to relevant stakeholders.
- Help coordinate projects alongside BD senior management to achieve business objectives, tracking actions and deadlines, and ensuring agreed objectives and initiatives are progressed and completed on time.
- Manage the onboarding and off-boarding process from beginning to end for new staff members on the Client Experience team.
- Liaise with HR, IT and key contacts to make sure the new staff member has everything they need.
- Manage documentation of onboarding procedures for new joiners and managers to ensure a smooth and efficient integration process.
- Build and leverage relationships with stakeholders (support staff, sales teams, investment teams etc).
- Coordinate the Learning and Development Committee and scheduling GBD Teach-Ins sessions, promoting collaboration and consistent communication across teams.
- Coordinate the RBC BlueBay Senior Women’s Initiative.
- Act as the AI Champion for RBC BlueBay Assistants, supporting awareness, adoption, and effective use of artificial intelligence tools to improve productivity, consistency, and ways of working.
- Any ad-hoc requests as driven by business needs and evolving priorities.
- Organise and assist with department/companywide internal meetings.
- Act as a communication link for Client experience, connecting with all assistants firmwide and support Business development Lead EA to coordinate efforts in all EMEA/APAC regions to work as one team.
Requirements
- Sets high standards of performance for self and strives to meet challenging objectives.
- Displays a positive and energetic attitude, gets involved and proactively seeks out opportunities to advance the business.
- Consistently displays a ‘can-do’ attitude, perseveres in the face of setbacks and remains calm and professional under pressure.
- Establishes and maintains good relationships and works effectively and cooperatively with others.
- Communicates constructively, engages others positively and readily shares information and ideas.
- Seeks out insightful, smart ideas to raise personal and team standards.
- Demonstrates the ability to think creatively to find solutions.
- Responds quickly and positively to change and maintains effectiveness when experiencing change.
- Proven experience of supporting a diverse team in a fast-paced deadline driven environment.
- Excellent communication and inter-personal skills.
- Enthusiastic, has the ability to multitask and work under pressure, has the highest attention to detail and has strong organisational skills.
- Treats confidential/personal information with the highest level of discretion.
- Highly reliable and extremely professional.
- Proficient in MS Outlook, PowerPoint, Excel, and Word.
- Willing to embrace new technology.
- Invests time in learning new skills and gaining new experiences.
Skills
- Communication
- Data Entry
- Detail-Oriented
- Email Services
- Office Administration
- Presentation Software
- Spreadsheet Software
- Teamwork
- Time Management
- Word Processing Software
- SharePoint
- Concur
- Salesforce
- Workday
- Microsoft Teams
- WebEx
Location
- London, United Kingdom
Work Type
- Permanent
- Full-time
- Hybrid (4 days in office, 1 day remote)
Experience Level
- Proven experience of supporting a diverse team in a fast-paced deadline driven environment.
Benefits
- Leaders who support your development through coaching and managing opportunities.
- Work in a dynamic, collaborative, progressive, and high performing team.
- Opportunities to building close relationships with clients.
About the Company
- We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper.
- We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC.
- We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world.
- Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities.
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Equal Opportunity
- RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.