Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Patient Service Associate, Weekend Float - EmUrgent Care Wolf Road role.

Rezi rewrites your resume against Albany Medical Center's job description. Free.

Tailor your resume to this Patient Service Associate, Weekend Float - EmUrgent Care Wolf Road role.

Rezi rewrites your resume against Albany Medical Center's job description. Free.

Tailor my resume

Don't guess if your resume is good enough.

See how it scores against the Patient Service Associate, Weekend Float - EmUrgent Care Wolf Road posting at Albany Medical Center — free, in seconds.

Don't guess if your resume is good enough.

See how it scores against the Patient Service Associate, Weekend Float - EmUrgent Care Wolf Road posting at Albany Medical Center — free, in seconds.

Get my score

About the Role

This is an onsite position that travels between EmUrgentCare sites, with some reimbursable travel required. The role is structured as two 12-hour shifts on weekend days, totaling 24 hours per week. An ideal candidate must be able to multi-task in a fast-paced environment, both independently and on a team.

Responsibilities

• Assist all patients that report to the front check-in desk.
• Greet patients in a prompt, courteous, and professional manner.
• Register patients, update insurance information, schedule visits, and perform other duties as assigned to coordinate patient appointment scheduling.
• Interact with a diverse patient population.
• Utilize the electronic medical record to maintain patient records via registration process and scan functionality.
• Be knowledgeable with state and government agencies to provide proper consents for patients who are wards of the state; work with facilities to obtain proper consents from patient proxies.
• Be knowledgeable of and adhere to payer requirements for referrals and authorization within the scope of the specialty they are assigned.
• Schedule follow-up appointments, referrals, and prior authorization for patient schedule visits as needed.
• Communicate professionally and timely with all parties, including providers, patients, clinical care team, and insurance companies.
• Answer incoming phone calls and direct appropriately to team members.
• Convey a professional image by adhering to the established dress code.
• Responsible for registration and scheduling process for complex patients.
• Responsible for updating the system with registration, scheduling, and insurance information.
• Prepare patient disability and out-of-work/school paperwork.
• Responsible for discussing financial obligations and explaining regulatory forms, as well as answering any questions.
• Work in multiple systems during patient-facing interactions and telephone call receipts to complete accurate registration and to support the clinical workflow.
• Understand the practice and hospital strategic plan.
• Support plans, policies, procedures, and initiatives within the scope of their department's expectations and role.
• Represent AMC and support the ideals and principles of their department, the Practice, the Hospital, and the Center.
• Exemplify Albany Med CARES guiding principles.
• Be a champion to ensure an optimal patient experience.
• Understand and promote patient and employee safety as the top priority.
• Promote a safe environment and promptly report issues.
• Understand patient safety goals.

Requirements

• High School Diploma/G.E.D. required.
• 2-3 years office experience or one year of related experience in a medical practice preferred.
• Experience using an electronic health record and Microsoft Office is a plus.
• Excellent customer service skills.
• Ability to multi-task in a high patient volume unit.
• Ability to learn and utilize resources.
• Strong time management skills.
• Ability to review information and draw appropriate conclusions.
• Good judgment and ability to problem-solve; escalate issues as needed.
• Strong teamwork skills and work ethic.
• Workforce members are expected to ensure that access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties.
• Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose.
• Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.

Skills

• Customer service
• Multi-tasking
• Time management
• Problem-solving
• Teamwork
• Electronic health record usage
• Microsoft Office

Location

• EmUrgent Care - Wolf Rd
• Travel between EmUrgentCare sites

Work Type

• Full-time track
• Onsite

Experience Level

• 2-3 years office experience
• 1 year related experience in a medical practice

Education Level

• High School Diploma/G.E.D.

Salary/Compensations

• $46,215.00 - $60,080.00

About the Company

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.
• This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes.

Equal Opportunity

• Albany Medical Center is an equal opportunity employer.
• Albany Med Health System is an equal opportunity employer.