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Don't guess if your resume is good enough.
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About the Role
BJ's Wholesale Club is seeking a dedicated individual to execute membership programs, handle customer service inquiries, and provide excellent member service. This role is crucial for driving sales, retaining members, and ensuring a positive shopping experience.
Responsibilities
- Execute Acquisition 365, renewals, upgrades, and cross-selling of BJ's Loyalty Programs.
- Manage merchandise returns, exchanges, pick-ups, and general customer service inquiries.
- Provide excellent and efficient member service.
- Carry out job functions and responsibilities as assigned.
- Support the application of club policies, procedures, and compliance.
- Act with honesty and integrity, leading with the member in mind.
- Ensure a safe and positive environment for members and colleagues.
- Embrace inclusion and diversity, working collaboratively and respectfully.
- Work as a team to achieve goals.
- Move with speed and agility.
- Innovate and adapt to changing environments.
- Maintain a friendly and positive attitude.
- Deliver service excellence through all points of contact.
- Resolve and deescalate concerns.
- Ensure a safe and positive environment and experience for members.
- Greet, Anticipate, and Appreciate members (GAA).
- Deliver GOLD club standards daily, including a Grand Opening look.
- Ensure all items are stocked and promotional plans are executed.
- Maintain visible and accurate signage.
- Keep the club clean and organized, inside and out.
- Understand how to access and read production and/or financial performance reporting.
- See the connection between consistent execution and business impact.
- Promote BJ's value proposition regarding acquisition, retention, perks, and member experience.
- Convert potential members by pitching all membership programs.
- Sell BJ's membership products with energy and determination.
- Drive toward goal achievement.
- Exhibit clear understanding of all BJ's Membership options and Co-Brand credit card.
- Serve as a first line point-of-contact for membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look-up, and pick-ups.
- Follow tax-exempt/resale membership policies, including monitoring renewals and status.
- Resolve member concerns courteously and timely.
- Escalate issues to PIC and MOD when necessary.
- Assist with BOPIC (Buy Online and Pick Up In Club) orders.
- Maintain all club policies and procedures.
- Perform other duties as assigned, including working in other departments.
- Maintain regular, predictable, full attendance.
Requirements
- Prior front line/customer service or previous sales experience preferred.
- Results driven with proven success in goal achievement.
- Basic math skills preferred.
- Computer proficiency preferred.
- Familiarity with AI tools, including ChatGPT, is recognized.
Skills
- Customer service
- Sales
- Membership program execution
- Merchandise returns and exchanges
- Communication
- Problem-solving
- Teamwork
- Adaptability
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry Level
- Some Experience
Salary/Compensations
- $18.50 - $22.67 per hour
Benefits
- Weekly Pay
- Free BJ's Memberships
- Generous Paid Time Off (vacation, personal, sick days, holidays, bereavement, jury duty leave)
- Flexible and Affordable Health Benefits (medical, dental, vision, HSA, flexible spending account options)
- 401(k) Retirement Savings Plan with company match
- Employee Stock Purchase Plan with a 15% discount
About the Company
- BJ's Wholesale Club is powered by more than 30,000 team members who make a real impact every day.
- Our purpose is to help families save on what matters most.
- We are a team built on purpose and opportunity.
- Team members are at the heart of everything we do.