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About the Role
This position requires the ability to handle cash, and operate coffee and food service equipment. Position may include serving alcohol. Limited food preparation skills and extensive customer service skills are required. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.
Responsibilities
- Report to work well-groomed in full uniform and on time with badge on upper left side of uniform.
- Provide prompt, friendly, and courteous service of food and beverage to all guests in areas not located on the gaming floor.
- Be hospitable, friendly, and polite with all guests, co-workers, and management using positive body language.
- Follow all cash handling policies and procedures.
- Adhere to all safety and sanitation guidelines regarding Seneca Nation Health codes and Seneca Allegany Casino Risk Management Department.
- Maintain a current understanding of all policy and guidelines regarding information security, including the Seneca Gaming Corporation Acceptable Use Policy.
- Provide exceptional customer service to all patrons and communicate in a pleasant, friendly, and professional manner at all times.
- Maintain a professional work environment with supervisors, managers, and staff.
- Meet the attendance guidelines of the job and adhere to regulatory, departmental, and company policies.
- Complete all required SGC Training programs within nine (9) months from commencement of employment.
- Attend all necessary meetings.
- Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed.
- Hours are determined by a 24-hour schedule.
Requirements
- Must be 18 years of age or older upon employment.
- Must have limited cash handling experience.
- Must have limited coffee shop experience.
- Must have some degree of food production experience.
- Must possess excellent communication skills.
- Ability to write routine correspondence.
- Ability to speak effectively to the public, employees, and customers.
- Ability to deal effectively and interact well with customers and employees.
- Ability to resolve problems/conflicts in a diplomatic and tactful manner.
- Must be able to stand, walk, and move through all areas of the casino.
- Must be able to lift at least twenty (20) pounds.
- Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.
- Must be able to work in an environment where smoking is permitted.
Skills
- Cash handling
- Coffee and food service equipment operation
- Serving alcohol
- Food preparation
- Customer service
- Communication skills
- Problem-solving
Location
- Seneca Resorts & Casinos
Work Type
- Full-time
Experience Level
- Limited cash handling experience
- Limited coffee shop experience
- Some degree of food production experience
- Previous customer service experience preferred
Education Level
- High school diploma or its equivalency preferred
Salary/Compensations
- $16.00 per hour
- Compensation is negotiable based on experience and education.
About the Company
- Great teams make the #Best8Hours of your day. At Seneca Resorts & Casinos, we work hard, celebrate often, and build a culture people actually want to be part of.