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About the Role
Support and enhance key business applications for Hartford’s International operations, including underwriting, claims, and back-office systems. Collaborate with internal teams and vendors to maintain, improve, and implement IT solutions, while contributing to system rollouts, documentation, and user training.
Responsibilities
- Provide day to day support for user queries and problems relating to Subscribe, Exact Advantage and associated downstream applications and reporting suites.
- Coordinate and implement enhancements, releases, and support rollout activities.
- Investigate system errors and liaise with development teams to ensure errors are corrected and test bugs found in custom built solutions.
- Liaise and coordinate with 3rd party support teams to ensure problems are investigated and rectified in a timely manner.
- Defines support activities and metrics within SLAs and KPIs.
- Comprehensive documentation of application environments, dataflows, and support processes.
- Adherence to Hartford and SOX standards. Involvement in periodic audits of IT processes by internal and external auditors.
Requirements
- Good knowledge and experience of Applications Support principals and issue investigation.
- Good understanding and experience of SQL database management systems, SSIS, SSRS and T-SQL.
- Good Technical Writing Skills.
- Working knowledge of industry best practices, ITIL (incident, problem, change, release).
- Basic knowledge of software development lifecycle (safe agile) processes.
- Knowledge and understanding of general infrastructure components.
- Experience of off-the-shelf insurance applications such as: Subscribe and Exact Advantage - desirable.
- Experience of other insurance applications such as Claims Management Lifecycle (DOCOsoft), document workflow (ImageRight), Tyche and data quality (DQ Pro) - desirable.
- Working knowledge of Windows 11, Windows Server - desirable.
- Good Experience of web server technology and application lifecycle e.g. IIS – desirable.
- Knowledge and understanding of Lloyd’s insurance market or other insurance background – highly desirable.
- Experience of supporting Lloyds Syndicate Policy Administration, Exposure Management and Policy aggregation Platforms - highly desirable.
- Strong customer service ethic.
- Strong analytical and logical problem-solving skills.
- Ability to learn and understand new products quickly.
- Ability to prioritise and organise workload, handling varying priorities by setting expectations appropriately.
- Clear communicator both written and verbal.
- Ability to develop and sustain relationships with internal and external customers.
- Ability to apply a pragmatic and collaborative approach when required.
- Proactive with suggestions for improvements; thinks laterally; receptive to new ideas.
- Demonstrates ownership and responsibility.
- Personable and proactive approach to supporting business users.
- Relevant experience in the insurance industry, preferably London Market.
- Relevant experience of Subscribe and Exact Advantage or similar policy administration and aggregation systems.
- Relevant experience of application support responsibilities.
Skills
- SQL database management systems
- SSIS
- SSRS
- T-SQL
- Technical Writing
- ITIL
- Software development lifecycle (safe agile)
- Windows 11
- Windows Server
- IIS
- Lloyd’s insurance market
- Policy Administration
- Exposure Management
- Policy aggregation Platforms
- Customer service
- Analytical skills
- Problem-solving skills
- Communication skills (written and verbal)
- Relationship building
- Pragmatic approach
- Collaborative approach
- Proactive approach
About the Company
- We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
- Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.
- Join our team as we help shape the future.