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About the Role
This role supports The Hartford International's delegated claims framework by ensuring delegated claims arrangements operate effectively, comply with internal guidelines, regulatory requirements, and contractual obligations. The Specialist acts as a key liaison between Claims, Underwriting, Compliance, Legal, Finance, and external claims handling partners.
Responsibilities
- Support the governance and oversight of all delegated claims arrangements.
- Maintain accurate records of DCA authorities, contracts, onboarding documentation, and relationship ownership.
- Ensure delegated claims handlers operate within approved authority limits and contractual terms.
- Monitor claims handling activities performed by DCAs and TPAs to ensure adherence to agreed service standards.
- Escalate claims, operational, compliance, or conduct concerns to Claims Management.
- Coordinate end-to-end onboarding activities for new DCAs and TPAs.
- Facilitate due diligence reviews involving Compliance, Finance, Legal, and operational stakeholders.
- Review completed onboarding questionnaires, policies, procedures, and supporting documentation.
- Conduct periodic reviews of delegated claims handlers against contractual and operational requirements.
- Review Management Information (MI), bordereaux, audit findings, complaints data, leakage trends, and service metrics.
- Track remediation actions arising from audits, quality reviews, and operational assessments.
- Support ongoing monitoring activities throughout the DCA lifecycle.
- Coordinate delegated claims audits and file reviews.
- Validate compliance with claims handling authorities, reserving standards, settlement authority limits, and reporting requirements.
- Monitor closure of audit findings and corrective action plans.
- Ensure delegated claims arrangements comply with applicable internal policies, Lloyd's requirements, FCA expectations, and company governance standards.
- Support governance forums and committees through provision of reporting and analysis.
- Maintain accurate records of approvals, contracts, oversight reviews, and monitoring activities.
- Build effective relationships with DCAs, TPAs, Coverholders, Underwriters, Compliance, Finance, Legal, and Operations teams.
- Act as a primary operational contact for delegated claims queries.
- Maintain Vendor Panel including oversight, Terms of Engagement, fee structure and annual review.
- Facilitate quarterly peer review process in Audit Central.
- Ensure that all policies and procedures are adhered to.
- Adhere to common standards set across the company and ensures that policies and procedures are adequately documented.
- Undertake continued Professional Development and comply with The Hartford, Global Specialty, procedure.
Requirements
- Must have the necessary right to work in London, UK prior to application.
Skills
- Strong Excel
- Strong PowerPoint
- Use of Management Information tools
Location
- London, UK
Work Type
- Full-time
Experience Level
- Experience in delegated authority claims management
- Prior experience in a claims, operations or insurance role preferred
Education Level
- Reasonable educational standard, at least to A-level/college level.
About the Company
- We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies.
- Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too.
- Join our team as we help shape the future.