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About the Role
Drives strategic innovation of point of sale solutions for pharmacy pick up processes, overseeing current execution and managing the POS platform for enterprise offerings. Leads prioritization and implementation of pickup functionality with key stakeholders to ensure compliance, regulatory, and growth opportunities. Drives patient and customer experience through innovating workflows, prompting/notifications, and POS design/functionality. Oversees peripheral processes including Waiting Bin inventories, Reconstitution execution, and Drive Thru/Fill Master maintenance.
Responsibilities
- Lead implementation of Rx POS innovation and enhancements, ensuring alignment with business goals, financial objectives, and customer/colleague priorities.
- Oversee day to day Rx POS execution including system support, reporting, and customer service via NPS scores.
- Maintain a data-driven strategy to ensure team prioritization and key stakeholder investment is driving maximum value to the business and customers.
- Act as the liaison between key stakeholders to drive alignment of the roadmap through clear communication on priorities, progress, and impact.
- Optimize processes to simplify operations and deliver enhanced pick up experience that is best in class.
- Provide regular program and status updates to senior leaders to inform business decisions and support budgetary planning.
Requirements
- 5-8 years of Retail experience in the Healthcare industry
- Previous leadership experience
- Willing and able to travel up to 25% of the time to various locations, which may include multi-day trips.
- Able to travel in and out of 1 CVS to oversee on-site pickup lab and testing sites with technology partners.
- Demonstrate the ability to think strategically and develop long-term plans that align with the organization's goals and objectives.
- Proficiency in using the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Adaptability to work effectively in a hybrid work environment, which may include both remote and in-office work, while maintaining high productivity and communication standards.
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- SQL
- Point of sales systems and functionality
Location
- Remote
- In-office
Work Type
- Hybrid
- Full-time
Experience Level
- Senior Manager
- 5-8 years of Retail experience in the Healthcare industry
- 8-10 years of retail experience in the Healthcare industry
Education Level
- Bachelor Degree
- PharmD
Salary/Compensations
- $67,900.00 - $199,144.00
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
About the Company
- We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Equal Opportunity
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.