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About the Role
PDI Health is a leading mobile X-ray and ultrasound company seeking a motivated Junior IT Support Specialist to provide helpdesk support in remote and on-site environments. This role will also contribute to the development of IT policies and procedures and support both computer and biomedical equipment.
Responsibilities
- Provide first-line IT support to staff members, both in-house and remote, troubleshooting hardware, software, and network-related issues.
- Manage support tickets, ensuring swift and satisfactory resolution, prioritizing tasks as necessary.
- Document all technical issues and resolutions within the ticketing system for future reference.
- Aid in the creation and maintenance of training materials aimed at educating staff on common IT issues and their solutions.
- Contribute to the drafting and implementation of IT policies and procedures.
- Assist in building a comprehensive FAQ database to facilitate self-service for common IT problems.
- Participate in regular team meetings and trainings to maintain up-to-date knowledge of our IT infrastructure and the latest technologies.
Requirements
- 1-2 years of experience in an IT support role, or equivalent combination of education and experience.
- Strong knowledge of computer systems, networks, and operating systems.
- Proficiency in problem-solving, with the ability to think critically and troubleshoot various technical issues.
- Excellent communication skills, with the ability to explain complex IT issues in simple terms.
- Experience with ticketing systems
- Ability to work effectively in a team-oriented environment.
- Biomedical equipment experience/ knowledge is preferred but not required.
Skills
- Troubleshooting hardware
- Troubleshooting software
- Troubleshooting network-related issues
- Ticketing systems
- Problem-solving
- Critical thinking
- Communication
Location
- Brooklyn NY (Williamsburg)
Work Type
- On-site
- Remote
Experience Level
- Junior
Education Level
- Degree in Computer Science, Information Technology, or a related field (preferred)
Salary/Compensations
- $23-$25/hour
Benefits
- Health insurance
- 401K
- PTO
About the Company
- PDI Health is a leading mobile X-ray and ultrasound company dedicated to serving long-term care facilities and their patients.
- Our company values work-life balance and fosters a positive, inclusive work environment where continuous learning is encouraged.
- At PDI, you’re not just clocking in. You’re helping healthcare reach the people who need it most. Your work keeps our team mobile, our patients safe, and our service seamless.
Equal Opportunity
- PDI Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.