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About the Role
Join Reliance as an Inside Sales Representative and become an important team member with the tools needed to succeed. We offer limitless opportunities for growth and reward Team Members for their success.
Responsibilities
- Learn and grow as an important part of a team that cares about Reliance and its customers.
- Exceed customer experience and sales expectations.
- Deliver best-in-class service experience in a professional courteous manner to internal and external customers.
- Manage incoming calls and assist customers with their requests, providing the right solution to drive sales.
- Develop and maintain in-depth knowledge of Reliance’s Commercial value proposition, including products and services offered and the value they create.
- Meet and exceed monthly sales targets and sales performance KPIs.
- Maintain expert-level knowledge of our products and services.
- Communicate (verbal and written) with internal partners on applicable customer-related interactions.
- Communicate effectively interdepartmentally and cross-functionally.
- Be a team player.
- Maintain positive customer relationships to deliver outstanding customer experience and retain customers.
- Resolve customer disputes and complaints within company guidelines, emphasizing outstanding customer service.
- Contribute to continuous team improvements and business performance.
- Perform other duties as assigned.
Requirements
- Minimum 3+ years of Inside Sales or business-to-business experience.
- Industry knowledge and/or experience working with HVAC and service protection plans is a strong asset.
- Results-driven individual who takes initiative to drive the business.
- Can do attitude with a customer focus.
- Superior problem-solving skills and analytical ability.
- Top-notch customer service with both internal and external customers.
- Responsive and easily adapts; embraces change.
- Ability and aptitude to recognize and positively address performance challenges.
- PC literate and adept with learning new systems.
- Good working knowledge of MS Office and CRM.
- Excellent time management and organizational skills.
Skills
- Sales
- Customer Service
- Communication (verbal and written)
- Problem-solving
- Analytical ability
- Time management
- Organizational skills
- MS Office
- CRM
Location
- Onsite
Work Type
- Full-time
Experience Level
- 3+ years
Salary/Compensations
- Competitive base pay plus the ability to earn more tied to your success
Benefits
- Training and development programs
- A great benefits plan for you / your family
- Career paths for advancement
- Variety of perks for high-performing Team Members including the chance to win and be part of our annual President’s Club trip to a tropical destination
About the Company
- Reliance Home Comfort® (Reliance) is a leader in home services and energy efficient solutions for over 60 years.
- We are committed to being the Destination of Choice by delivering exceptional experiences for customers seeking comfort and Team Members seeking a rewarding, inclusive workplace.
- With over 2 million customer relationships, Reliance is a trusted source and has become one of Canada’s largest providers of water heaters, furnaces, heat pumps, air conditioners, water purification, plumbing, protection plans, smart home, electrical, and EV chargers.
- Headquartered in Toronto, Reliance employs a workforce of over 2,700 Team Members across 28 branches in Canada and two locations in the United States.
- Reliance has been certified as a Great Place to Work in 2024 and has been recognized as one of Canada's Most Admired Corporate Cultures by Waterstone Human Capital, for four consecutive years since 2019.
- Reliance remains focused on sustainability, workplace safety, wellness, diversity, inclusivity, and prudent governance.
Equal Opportunity
- Reliance Home Comfort is an equal opportunity employer.
- We welcome and encourage applications from candidates of all backgrounds including minorities and those with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.