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About the Role
This role serves as the primary liaison between the HR department and employees, delivering exceptional service and hospitality. The position supports the entire employee lifecycle and ensures data integrity within the HRIS.
Responsibilities
- Serve as the primary liaison between the HR department and employees, delivering exceptional service and hospitality to all staff members.
- Manage the HR inbox, phone lines, and mail; escalate inquiries to appropriate HR personnel when necessary.
- Respond to employee HR-related questions or direct them to the appropriate point of contact promptly.
- Support the entire employee lifecycle including onboarding, transfers, promotions, and terminations.
- Administer and respond to all unemployment claims, including requests for hearings and rebuttals.
- Ensure all termination-related paperwork is accurately completed and properly filed.
- Assist with tracking and correspondence related to employee Leaves of Absence and associated payments.
- Facilitate new hire onboarding, including completion of Form I-9 for employment eligibility verification.
- Process and respond to inquiries and documentation requests for Workers’ Compensation claims, employment verifications, wage verifications, national medical support notices, and legal subpoenas.
- Ensure data integrity by maintaining accurate, complete, and up-to-date employee records within the HRIS.
- Assist with timekeeping, attendance tracking, and payroll processing functions.
- Support compliance-related reporting and maintain required documentation.
- Provide general administrative support to the HR team and contribute to departmental projects.
Requirements
- Bilingual English and Spanish, required.
- Solid understanding of HR policies, employment law, and HR best practices.
- Experience using HRIS and payroll systems; Ceridian/Dayforce experience preferred.
- High level of discretion and ability to maintain confidentiality of sensitive information.
- Strong organizational and time-management skills with keen attention to detail.
- Excellent written and verbal communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Experience in the union environment, food service, hospitality, or airline industry is a plus.
- Willingness to travel occasionally between company locations.
Location
- New York
Work Type
- Full-time
Experience Level
- 1–3 years of HR experience
Education Level
- Bachelor’s degree in Human Resources, Business Administration, or a related field, preferred.
Salary/Compensations
- $26.00 - $30.00 hourly
Benefits
- Complimentary daily meals, including breakfast, lunch, and dinner.
- Medical, dental, and vision benefits for eligible full-time employees.
- 401(k) eligibility for full-time employees.
About the Company
- We have a passion for hospitality culinary delights on every banquet floor and in the sky.
- With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world.
- We operate in 33 locations, 12 countries and 3 Continents, maintaining the highest standard of quality in both our products and services.
- We refine the classics, develop the unknown and grow constantly – sometimes beyond our own expectations.
Equal Opportunity
- DO & CO provides equal employment opportunities.
- Applicants will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other protected characteristic.