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About the Role
As a Sales Associate in our Mayfair Flagship, you are the first and most lasting expression of the Bremont brand. You will build enduring relationships with a discerning clientele, advise them with expertise and discretion, and help sustain a boutique defined by precision, warmth and standards that never slip.
Responsibilities
- Embody the brand in presence, dress, language and conduct.
- Speak about Bremont's heritage, engineering and watchmaking with authority.
- Stay current with horology, the luxury landscape and cultural developments.
- Represent the brand with poise and discretion at events, trunk shows, partner activations and private appointments.
- Lead consultative, unhurried conversations that establish what a client values, then guide them to the piece that suits them with conviction.
- Deepen each relationship through considered advice on complementary pieces, straps, complications and the wider collection.
- Recognise the right moment to invite a decision, and the right moment to let a relationship mature.
- Consistently meet and exceed monthly and quarterly budgets and KPIs.
- Process every sale accurately and seamlessly.
- Build and curate a personal client book, recording preferences, milestones and purchase history with care.
- Contact clients with purpose: new arrivals, servicing, anniversaries, invitations, personal notes.
- Actively recruit new clientele through introductions, events, partnerships and local networks.
- Use quieter periods deliberately for outreach, client research, appointment preparation and identifying opportunities.
- Put forward ideas to the Flagship Director for marketing initiatives, events and collaborations.
- Approach every relationship with a long-term view.
- Deliver first-class service before, during and long after the purchase.
- Receive, log and distribute service and repair watches, working closely with the Customer Service team and keeping the client informed.
- Attend live chats daily to company standard, with swift, accurate and well-written responses.
- Address concerns with grace and composure, resolving them to the client's satisfaction.
- Handle product as a custodian: white-glove care, flawless presentation and immaculate condition at all times.
- Take pride in visual merchandising and hold the boutique to model store standards.
- Maintain a hospitality standard from welcome to farewell, including packaging and presentation.
- Notice what others miss: a mark on the glass, a client's hesitation, a detail worth remembering.
- Contribute fully to in-store events, trunk shows and promotional activity, from set-up and takedown through to hosting.
- Meet and greet guests with the aim of building genuine client relationships.
- Follow all store policies, procedures and legal requirements.
- Maintain vigilance around security, protecting high-value stock and helping prevent theft or fraud.
- Uphold GDPR and data protection requirements, and treat all client information with absolute confidentiality.
- Work as one team, sharing leads, supporting colleagues and placing the client experience ahead of individual credit.
- Bring energy, composure and positivity that lifts the boutique, especially under pressure.
- Take ownership without being asked, and contribute to a culture of feedback and continuous improvement.
- Live the company values.
Requirements
- Demonstrable experience in luxury retail, watches, fine jewellery or high-end hospitality, with a record of clienteling and repeat business.
- Experience with high-value or UHNW clients is a distinct advantage.
- Additional languages are a distinct advantage.
- Refined written and verbal communication.
- Commercial curiosity, self-direction and resilience.
- Genuine passion for craft, design and watchmaking, or the appetite to master it quickly.
- Impeccable presentation and professional bearing.
- Smart dress code is required for Stage 2 interview.
Skills
- Clienteling
- Sales
- Customer Service
- Visual Merchandising
- Communication
- Brand Ambassadorship
- Business Development
Location
- Mayfair
Work Type
- Full-time
Experience Level
- Luxury Retail Experience
- High-Value Client Experience
Benefits
- 25 days holiday plus an extra day off for your birthday.
- Life Assurance – Life cover at 3x your annual salary.
- Enhanced Maternity and Paternity Leave.
- Length of service awards, including Bremont timepieces.
- Tailored training programmes and clear development pathways.
- Significant permanent employee discounts on Bremont Watches.
- Special 'Friends & Family' sales.
- Confidential counselling.
- 24/7 financial and legal advice.
- Regular social events.
- Flexibility for approved time off for volunteering.
About the Company
- Bremont has been named one of the UK's Best Workplaces™ in Retail, Hospitality & Leisure 2026 by Great Place To Work®.
Equal Opportunity
- We are dedicated to creating an open and inclusive working environment.
- We try to ensure that everybody who is interested in joining our team has equal opportunity and ability to start that journey with us.
- We intend to have flexible and accessible hiring practices and will make every attempt to adapt to your needs throughout.
- We welcome any requests for adjustments in our processes.