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About the Role

Lead the development, deployment, adoption, and continuous improvement of cross-functional processes that enable Product, Engineering, Technical Operations, Finance, Compliance, and go-to-market teams to operate effectively at scale. Serve as a strategic partner to functional and technical leaders, translating business and technology objectives into scalable operating models, workflows, governance mechanisms, tools, documentation, and measurable outcomes. Lead complex initiatives from current-state assessment through future-state design, deployment, adoption, stabilization, and continuous improvement. Function as a central program leader for complex, cross-functional technical programs spanning multiple engineering teams, product areas, business functions, and geographies.

Responsibilities

Lead the end-to-end development and deployment of cross-functional processes, including current-state assessment, future-state design, stakeholder alignment, workflow definition, tooling requirements, documentation, training, communications, rollout, adoption, and post-deployment stabilization
Partner with Product, Engineering, Technical Operations, Finance, Compliance, Legal, and go-to-market stakeholders to identify operational gaps and design processes that improve execution quality, speed, accountability, scalability, and compliance
Establish process ownership, decision rights, roles and responsibilities, inputs, outputs, controls, service-level expectations, escalation paths, and success measures
Develop repeatable operating models, playbooks, templates, workflows, governance routines, and reporting mechanisms that enable consistent execution across teams, pillars, and geographies
Support the development, deployment, and continuous improvement of the SW capitalization process, including process definition, stakeholder alignment, roles and responsibilities, workflow and tooling requirements, documentation, training, governance, compliance controls, and adoption measurement
Lead change management for moderate- to high-complexity initiatives affecting multiple teams, pillars, systems, or operating processes
Define KPIs and leading indicators to measure process performance, adoption, compliance, cycle time, quality, and business impact
Serve as the central point of contact for cross-pillar coordination, requiring frequent and strategic engagement with Pillar TPMs, Engineering Managers, Product leaders, Finance, Compliance, and other functional partners
Define the end-to-end program structure; identify participating pillars and teams; and map cross-functional dependencies, decision points, readiness criteria, and adoption milestones
Own integrated plans that include milestones for design, validation, pilot execution, readiness, rollout, adoption, stabilization, and continuous improvement
Manage risks proactively by anticipating critical-path issues, adoption challenges, control gaps, and dependency-related delays, and by surfacing options to mitigate them
Drive completion of process deployments and technical programs on schedule and within budget constraints
Partner with go-to-market and enablement teams to define communications, training, rollout, and support plans for impacted stakeholders
Communicate proactively on status, schedules, dependencies, issues, risks, adoption, and business impact to stakeholders, including senior and executive management
Establish governance across initiatives, including operating cadences, decision forums, escalation paths, reporting structures, KPIs, and executive-level dashboards
Mentor and coach Pillar TPMs and junior TPgMs; share frameworks, tools, and learnings to elevate the broader Technical Program Management function
Manage programs and process deployments across disciplines, time zones, and geographies

Requirements

12+ years of experience leading complex, cross-functional programs, operational transformations, or process deployments in SaaS or technology organizations
Experience operating as a system-level or cross-functional Technical Program Manager, owning integrated plans and managing dependencies across multiple engineering teams, product areas, and business functions
Experience designing, deploying, scaling, and continuously improving enterprise processes across multiple teams and geographies
Experience in change-management, including stakeholder analysis, impact assessment, communications, training, readiness, adoption measurement, and reinforcement
Experience understanding complex system architectures, data flows, technical trade-offs, and workflow or tooling requirements
Experience engaging meaningfully with engineers and technical leaders without being a hands-on software engineer
Experience using enterprise collaboration, workflow, project-management, and reporting tools, including Atlassian tools such as Jira, Confluence, and Portfolio or Advanced Reporting
B.S. degree in Computer Science, Business, Engineering, Finance, or a related comparable field of study
Experience leading software capitalization, technology-finance, engineering operations, audit-readiness, or comparable technology-related business processes
Familiarity with process controls, policy implementation, compliance requirements, evidence collection, and audit support
Experience applying structured change-management frameworks in a product-development, engineering, finance, or enterprise-operations environment
Experience leading process pilots, phased rollouts, organizational adoption, and post-deployment stabilization
Experience integrating new processes with enterprise systems, workflow platforms, reporting tools, and systems of record
Equally confident working with executive team members and software developers
Ability to distill complex and nuanced business, technical, financial, and process requirements into clear concepts for diverse internal partners
Skilled at dealing with ambiguity and influencing without direct authority in a rapidly growing and changing environment
Experience in a company that has scaled, or experience working across both small and large-scale software development organizations
Strong business acumen and technical background, with the ability to quickly understand and communicate technical concepts, operational challenges, and business impact
Demonstrated experience mentoring or coaching junior TPgMs and contributing to team-wide program management frameworks
Experience defining and using process-performance metrics, adoption measures, operational dashboards, and continuous-improvement mechanisms
Strong written, verbal, facilitation, presentation, and executive communication skills

Skills

Technical Program Management
Process Development
Process Deployment
Process Improvement
Cross-functional Collaboration
Stakeholder Management
Workflow Design
Governance
Change Management
Risk Management
Agile Methodologies
SaaS
Jira
Confluence
Mentoring
Coaching
Communication
Problem-Solving
Strategic Planning

Location

Hybrid

Work Type

Hybrid

Experience Level

Lead
12+ years

Education Level

B.S. degree in Computer Science, Business, Engineering, Finance, or a related comparable field of study

Salary/Compensations

California: $164,700.00 - $266,000.00 base salary
Washington, Maryland, New Jersey and New York (including NYC metro area): $158,300.00 - $232,575.00 base salary

Benefits

Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
Stock: This role is eligible to receive Restricted Stock Units (RSUs).
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

About the Company

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

Equal Opportunity

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.