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About the Role

The Enterprise AI Platform team is responsible for defining, building, and scaling foundational AI capabilities across American Express. The Vice President of Responsible AI will define and lead the strategy for embedding responsible AI into the Enterprise AI Platform, ensuring governance, risk, and compliance are built into the platform's foundation.

Responsibilities

Define and lead the enterprise Responsible AI strategy, principles, guardrails, governance frameworks, and usage policies.
Develop governance models that embed responsible AI throughout the AI lifecycle.
Translate evolving AI regulations and industry standards into scalable enterprise capabilities.
Establish metrics and reporting to measure governance effectiveness and enterprise adoption.
Partner with Risk, Legal, Compliance, Privacy, and Information Security to translate governance requirements into platform capabilities.
Define technical guardrails, policy enforcement mechanisms, evaluation frameworks, and governance workflows that can be consistently applied across AI use cases.
Continuously evolve platform capabilities to address emerging AI risks, technologies, and regulatory expectations.
Influence enterprise AI strategy by balancing innovation, developer experience, and responsible AI.
Partner with Product and Engineering leaders to prioritize platform investments that improve both AI velocity and governance.
Represent the Responsible AI platform strategy with executive stakeholders and across the broader AI ecosystem.

Requirements

12+ years of progressive leadership experience in enterprise technology, AI/ML platforms, product management, software engineering, or technology governance, with experience leading large, cross-functional organizations.
Demonstrated experience building or scaling enterprise platforms, developer tools, AI/ML infrastructure, or other shared technology capabilities.
Experience translating governance, security, privacy, or risk requirements into scalable technical solutions, platform capabilities, or engineering practices.
Strong understanding of modern AI technologies, including large language models (LLMs), foundation models, agentic AI, model lifecycle management, and AI development workflows.
Experience partnering across Product, Engineering, Information Security, Risk, Legal, Compliance, and Privacy to deliver enterprise technology solutions.
Proven ability to define strategy, influence executive stakeholders, and drive alignment across highly matrixed organizations.
Experience establishing governance frameworks, operational processes, or platform standards that enable secure, compliant, and scalable technology adoption.
Exceptional communication and leadership skills with the ability to translate complex technical, regulatory, and business requirements into actionable platform strategy.
Experience leading a Responsible AI, AI Platform, AI Governance, Machine Learning Platform, or AI Infrastructure organization.
Experience building platform capabilities for AI governance, including model evaluation, AI observability, policy enforcement, model inventories, prompt management, or lifecycle management.
Familiarity with industry AI governance frameworks and standards (e.g., NIST AI RMF, ISO/IEC 42001, EU AI Act).
Experience in financial services or another highly regulated industry.
Experience influencing enterprise AI adoption through developer platforms, reusable services, and automation.
Advanced degree in Computer Science, Engineering, Data Science, Public Policy, or a related field.
Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions.

Skills

AI/ML platforms
Product management
Software engineering
Technology governance
Enterprise platforms
Developer tools
AI/ML infrastructure
Large language models (LLMs)
Foundation models
Agentic AI
Model lifecycle management
AI development workflows
AI governance
Model evaluation
AI observability
Policy enforcement
Model inventories
Prompt management
NIST AI RMF
ISO/IEC 42001
EU AI Act

Location

Work Type

Hybrid
Onsite
Virtual

Experience Level

Vice President
12+ years leadership experience

Education Level

Advanced degree in Computer Science, Engineering, Data Science, Public Policy, or a related field.

Benefits

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

About the Company

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.
From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
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