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About the Role
The Spa Coordinator will play a key role in ensuring a great guest and colleague experience within the hospitality industry. This position offers competitive compensation and benefits, a supportive work environment, and opportunities for professional development.
Responsibilities
- Serve as the primary contact for guest services at the Front Desk, Reservation Room, and Retail space.
- Answer all incoming phone calls in a friendly, courteous, and timely manner using the appropriate greeting.
- Schedule and confirm appointments for all spa/salon treatments and assist clients in selecting services.
- Perform check-in and check-out services for appointments, including greeting clients, taking coats, offering beverages, and providing tours of the sanctuary and locker room.
- Properly record all sales transactions and secure accurate payment.
- Manage client activity within the SpaSoft system.
- Perform various accounting duties, including credit card processing, room charges, and gift card processing and activation.
- Perform opening and closing duties per checklists.
- Promote retail sales of all spa products.
- Provide and maintain current information regarding spa staff, spa services, hours of operation, product lines, special events, and promotions.
- Provide information pertaining to the hours and available services of the Spa and hotel, including restaurant, lounge, and room service.
- Update the Engineering department on any maintenance issues.
- Assist in maintaining the cleanliness of the Front Desk, Retail area, Reservation Room, and surrounding areas.
Requirements
- Self-motivated with a strong work ethic and a drive to exceed expectations.
- Excellent communication and interpersonal skills.
- Ability to establish rapport with guests and colleagues.
- 1 to 3 months of related experience and/or training.
- High school diploma or general education degree (GED), or equivalent combination of education and experience.
- Solid organizational, time-management, and prioritization skills.
- Exceptional customer service skills.
Skills
- Customer service
- Communication
- Interpersonal skills
- Organizational skills
- Time-management
- Prioritization
- SpaSoft system management
- Sales promotion
- Accounting duties
Work Type
- Full-time
Experience Level
- 1-3 months related experience
Education Level
- High school diploma or GED
Salary/Compensations
- $16.50 - $16.75 per hour
Benefits
- Comprehensive benefit packages for full-time positions
- Hotel room discounts at our locations around the globe
- Discounts on food and beverages
- Professional development and advancement opportunities
About the Company
- DelMonte Hotel Group is a leader in the hospitality industry.
- The company cultivates a workplace that feels like home and brings out the best in its associates.
- Many associates stay for a career, where their strengths are appreciated and they can be themselves.