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About the Role

Lead the vital work of managing client finances with care, accuracy and integrity. As Senior Client Affairs Officer, you’ll play a key leadership role in managing and protecting the finances of vulnerable residents who cannot manage their own money. You’ll lead a small, dedicated team that ensures every decision is made in each client’s best interests – with transparency, fairness and compassion at the heart of everything you do.

Responsibilities

Oversee the day-to-day operations of the Client Affairs Team, supervising staff and ensuring their work meets the highest standards of accuracy and probity.
Make payments, manage accounts and ensure all client income is received and recorded correctly.
Ensure appropriate investments are made for clients with surplus funds in line with policy.
Work with a wide range of partners including care management teams, families, solicitors, the Department for Work and Pensions and the Court of Protection.
Lead on new referrals, determining the right course of action.
Make formal applications to relevant bodies.
Attend client review meetings, safeguarding enquiries or court hearings when required.
Review and update procedures to reflect changes in legislation.
Introduce new systems or technology.
Deliver training to staff to keep practice consistent and current.
Handle first-stage complaint responses with professionalism, empathy and fairness.

Requirements

Solid understanding of Adult Social Care and client financial management.
Strong knowledge of the benefits system and the frameworks that govern financial safeguarding.
Experience managing or supervising a team, balancing workloads, monitoring performance and developing others.
Strong organisational skills and a clear eye for detail.
Confident handling a busy caseload and prioritising effectively to maintain high standards.
Proficient in IT systems, particularly Mosaic and financial platforms.
Comfortable using digital tools to manage data securely and efficiently.
Excellent written and verbal communication skills.
Clarity, diplomacy and sensitivity in communication.
Requires an enhanced DBS check.

Skills

Client financial management
Benefits system knowledge
Financial safeguarding frameworks
Team management
Workload balancing
Performance monitoring
Staff development
Organisational skills
Attention to detail
Caseload management
Prioritization
IT proficiency (Mosaic, financial platforms)
Digital tool usage
Data management
Written communication
Verbal communication
Diplomacy
Sensitivity

Location

Borough (3 days a week)

Work Type

Hybrid

Experience Level

Senior
Management/Supervisory

Salary/Compensations

New hires will start at the minimum of the salary range.
Employees receive annual salary increases until they reach the top of the pay scale.
Employees will receive any agreed cost of living pay rises.

About the Company

At RBKC, we’re all in – investing in our people, our communities and our future.
Kensington and Chelsea is home to diverse communities, thriving businesses and unique local places.
Everything we do is focused on supporting our residents, strengthening our approach and creating a fairer borough.
As a competent and caring Council, we take pride in our work every day, ensuring our services are delivered with care and competence.
We listen to our residents, act with integrity and work together to build a borough that is greener, safer and fairer for all.
This role perfectly embodies our ‘We’re all in’ mindset – a commitment to getting things done and working together for better outcomes.
As a Senior Client Affairs Officer, you’ll get stuck in, balancing complex cases and leading your team with clarity and empathy.
Your decisions directly affect residents’ lives and your dedication ensures they’re treated with fairness, respect and trust.
Every action you take contributes to a stronger, safer and more compassionate community.

Equal Opportunity

We are committed to promoting equality and respecting diversity and welcome applications from all sections of the community.
We are a Disability Confident Employer – committed to ensuring that our recruitment and selection process is inclusive and accessible.