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About the Role
We’re looking for a Disrepair Specialist Support Officer to join our Housing Assets & Repairs service. You’ll play a key role in the day-to-day progression of disrepair claims and associated works, acting as a central link between residents, the Disrepair Team, contractors, our repairs partner and other Housing services.
Responsibilities
- Progress disrepair claims and collate information required under the Disrepair Protocol.
- Monitor open works orders and ensure inspections and resulting actions are followed through.
- Identify and progress repairs presenting serious hazards within required legislative timescales, supporting our operational response to Awaab’s Law.
- Work with residents, contractors and operational teams to resolve outstanding repairs and property issues.
- Respond to complaints and negative feedback and help resolve quality concerns.
- Identify delays, trends and issues requiring escalation or service improvement.
Requirements
- Property maintenance experience, preferably gained within housing or a similar property environment.
- Experience of property inspection, common property defects and working with repairs, maintenance or construction contractors.
- Experience of progressing property or repair issues through to resolution, following up outstanding works and actions.
- Ability to work with others to get issues resolved.
- Understanding of the requirements of Awaab’s Law and the importance of recognising potential hazards.
- Ability to act within statutory and service timescales and escalate issues appropriately.
- Ability to review information, identify next steps, and ensure inspections, works and other actions are progressed.
- Strong customer service, communication and organisational skills.
- Ability to work sensitively with residents where issues may be complex or unresolved.
- Ability to maintain accurate records.
- Ability to manage competing priorities and deadlines.
Skills
- Customer service
- Communication
- Organisational skills
Location
- Croydon
Work Type
- Permanent
- Fixed Term
- Secondment
- Full-time
Salary/Compensations
- £ Grade X-Xp.a.
Benefits
- Local Government Pension Scheme
- Up to 31 days annual leave subject to eligibility plus Bank Holidays
- Family-friendly provisions
- Flexible and agile working in line with service requirements
- 24/7 Employee Assistance Programme support
About the Company
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Croydon Council's priorities: The Council balances its books, listens to residents, and delivers good sustainable services.
- Key business plan outcomes: Croydon is a place of opportunity for business, earning and learning.
- Children and young people in Croydon have the chance to thrive, learn and fulfil their potential.
- Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home.
- People can lead healthier and independent lives for longer.
- Croydon Council’s new ways of working.
Equal Opportunity
- Croydon Council is an inclusive employer and welcomes applications from all sections of the community.
- Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.
- As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.
- Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
- The Successful candidate will be subject to a DBS check, if the role requires one.