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About the Role

Supervises daily Food and Beverage (F&B)/culinary operations, monitors compliance with F&B policies, standards, and procedures, and assists in ordering supplies. Manages day-to-day operations, monitors quality and standards, and ensures guest expectations are met while maintaining the operating budget and legal obligations.

Responsibilities

Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms.
Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures.
Supports and supervises an effective monthly self inspection program.
Operates all department equipment as necessary and reports malfunctions.
Supervises staffing levels to verify that guest service, operational needs, and financial objective are met.
Encourages and builds mutual trust, respect, and cooperation among team members.
Develops specific goals and plans to prioritize, organize, and accomplish work.
Maintains the operating budget, and verifies that standards and legal obligations are followed.
Celebrates and fosters decisions that result in successes as well as failures.
Communicates areas that need attention to staff and follows up to verify understanding.
Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements.
Follows property specific second effort and recovery plan.
Maintains availablility and is approachable to all team members.
Demonstrates knowledge of the brand specific service culture.
Provides services that are above and beyond for customer satisfaction and retention.
Serves as a role model to demonstrate appropriate behaviors.
Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis.
Takes proactive approaches when dealing with guest concerns.
Sets a positive example for guest relations.
Stays readily available/approachable for all guests.
Reviews comment cards and guest satisfaction results with employees.
Responds in a timely manner to customer service department request.
Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
Analyzes information and evaluates results to choose the best solution and solve problems.
Performs hourly job function if necessary.
Extends professionalism and courtesy to team members at all times.
Maintains budgets, operating statements and payroll progress report.
Performs other duties, as assigned, to meet business needs.

Requirements

High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

Skills

Food and Beverage operations
Culinary operations
Supply ordering
Staffing supervision
Guest service
Budget management
Quality monitoring
Customer satisfaction
Problem-solving
Teamwork
Communication

Location

Toronto International Airport

Work Type

Full-time

Experience Level

3 years experience in the food and beverage, culinary, or related professional area (with High School Diploma/GED)
1 year experience in the food and beverage, culinary, or related professional area (with 2-year degree)

Education Level

High school diploma or GED
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

Benefits

Accommodations available for job applicants needing assistance

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

Marriott International is an equal opportunity employer.
We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Sheraton Gateway Hotel in Toronto International Airport takes seriously its obligations under provincial human rights and accessibility legislation.
We are happy to provide accommodations to job applicants needing assistance.