Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

Tailor your resume to this Corrections & Remediation Manager - Vice President role.

Rezi rewrites your resume against JPMorgan Chase & Co.'s job description. Free.

Resume score gauge reading 58 out of 100

Don't guess if your resume is good enough.

See how it scores against the Corrections & Remediation Manager - Vice President posting at JPMorgan Chase & Co. — free, in seconds.

About the Role

Lead the governance and oversight of corrections and remediation across International Consumer, delivering fair, timely, and consistent outcomes. Strengthen decision-making, improve risk visibility, and address customer harm by turning complex issues into sustainable improvements.

Responsibilities

Own and maintain the end-to-end corrections and remediation framework, including standards, governance, accountabilities, escalation routes, and reporting.
Provide independent oversight and constructive challenge throughout the corrections lifecycle, from issue identification and harm assessment through approval, execution, and closure.
Ensure remediation is delivered in a timely, accurate, and consistent manner, prioritizing fair customer outcomes, vulnerability considerations, and regulatory requirements.
Coordinate complex remediation activity across operations, controls, compliance, legal, risk, product, finance, data, and technology teams.
Lead governance for material corrections and remediation programs, chairing cross-functional working groups and ensuring clear accountability, robust decision-making, and effective management of risks, dependencies, and approvals.
Prepare clear updates for senior leaders and relevant conduct, risk, and control forums, highlighting customer impact, progress, decisions, and emerging risks.
Drive thematic reviews and root cause analysis, ensuring sustainable corrective actions are identified, agreed, owned, and tracked to completion.
Monitor trends, repeat events, overdue actions, customer insight, and control effectiveness, escalating concerns where appropriate.
Improve remediation processes through standardization, data analysis, approved automation, practical guidance, and lessons learned.
Drive a strong remediation culture by providing training, guidance, and practical support to business and control teams.

Requirements

Demonstrated experience in customer remediation, corrections, conduct risk, complaints, operations, controls, compliance, or a related discipline within regulated financial services.
Strong understanding of customer harm, fair customer outcomes, customer vulnerability, and the principles that support effective remediation.
Proven experience leading complex, cross-functional remediation or change activity involving multiple stakeholders and senior governance forums.
Ability to assess customer impact, challenge assumptions, and translate complex issues into clear decisions and practical actions.
Strong analytical and problem-solving skills, including experience using data, management information, and customer insights to assess risk, identify trends, and support decision-making.
Excellent written and verbal communication skills, including the ability to prepare concise executive papers and influence senior stakeholders.
Strong judgment, ownership, and attention to detail, with the ability to work independently, manage competing priorities, and escalate issues appropriately.
Experience designing or improving governance frameworks, operating procedures, and control environments.
Experience leading people or delivering outcomes through teams without direct reporting lines.

Skills

Customer remediation
Corrections
Conduct risk
Complaints management
Operations management
Controls implementation
Compliance
Financial services expertise
Customer harm assessment
Fair customer outcomes
Customer vulnerability
Cross-functional leadership
Stakeholder management
Senior governance engagement
Problem-solving
Data analysis
Management information interpretation
Risk assessment
Trend identification
Decision support
Written communication
Verbal communication
Executive paper preparation
Stakeholder influence
Judgment
Ownership
Attention to detail
Independent work
Priority management
Issue escalation
Governance framework design
Operating procedure improvement
Control environment enhancement
Team leadership
Influencing without direct authority
Retail banking products knowledge
Global organization experience

Location

London
Edinburgh

Work Type

Occasional travel expected

Experience Level

Vice President

About the Company

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors.
Our first-class business in a first-class way approach to serving clients drives everything we do.
We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing.
Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Equal Opportunity

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.
We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.
We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.