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About the Role
Take-Two Interactive is seeking an outstanding Systems Administrator II to provide on-site and remote technical support for our Austin, TX, and international based offices. This is a hands-on role requiring a deep level of technical insight and ability, that will work closely with a variety of technology teams allowing for fluid bi-directional teamwork and encouraging the development of new insights and solutions. This involves being involved in the entire stack of IT related initiatives and the unique business needs of Take-Two Interactive. The ideal candidate will be a well-rounded IT professional and a key member of our Global Support team with strong hardware and software troubleshooting skills, as well as in-depth knowledge of Windows OS, Office 365, Networking, and application deployment procedures via SCCM, AirWatch and/or Jamf. Additionally, having a high motivation for looking at areas of opportunity for improving processes through automation and helping the team decrease repeatable incidents is also highly valuable.
Responsibilities
- On-site contact for technical operations and support of all production and development environments.
- Work jointly with development groups to assess their support needs to identify and deliver the resources required to meet ambitious goals.
- Ensure all client requests and operational problems are updated/resolved within a timely and professional manner.
- Assist with offsite events including setup, event support, and teardown.
- Passionate about delivering outstanding client experience and support.
- Inquisitiveness and ambition towards looking for opportunities to automate and improve service delivery.
- Enjoys working in a fast-paced environment with the ability to change priorities on the fly.
- Assist with employee on-boarding ensuring new staff is ready to work on day one.
- Maintain inventory/asset management for company provided equipment and software.
- Basic network troubleshooting skills including the ability to decipher networking logs including firewall rules.
- Managing user accounts across a diverse range of applications including LDAP, SSO, SAML, and other third-party application provisioning frameworks.
- Develop and maintain process documentation for core tasks.
- Introductory level knowledge of Powershell scripting.
- Able to work independently and respond promptly is vital, sometimes including after hours and on weekends.
- Reachable by mobile in the event of an emergency.
- Some local travel may be required.
Requirements
- 3-5 years’ experience with the Windows 10, MacOS, Microsoft Office 365, Active Directory and Exchange, TCP/IP based networks (including DHCP, DNS, etc.), installation and maintenance of workstations and infrastructure hardware.
- Operating System configuration, management, and support for desktop/laptop and server.
- Network: Experience implementing, managing, and troubleshooting network devices and infrastructure.
- Experience using Okta or similar SAML and Two-Factor Authentication solutions.
- Familiar with using SCCM for Desktop OS deployment and software management.
- AirWatch/Intelligent Hub/Jamf or equivalent Mobile Device Management experience.
- Computer Hardware: Desktops, Laptops, Mobile devices, tablets, and a wide variety of devices and peripherals.
- Games Consoles: A good knowledge of current gen consoles (Xbox Series X, PS5, Nintendo Switch, PC) is vital. Any knowledge of development kits is a plus.
- Productivity Tools: MS Office, Video Conferencing (Zoom), Slack.
- Remote Work Solutions: VPN, VDI (Horizon View).
- Storage: Solid understanding of both local and NAS based technologies (Netapp, Nutanix) as well as cloud-based solutions (Dropbox).
- Security: Solid grasp of security standards and methodologies.
- PowerShell and scripting experience.
- Conference Room and AV technology experience.
- ServiceNow or equivalent helpdesk ticket system experience.
- Superb communication, team skills, and proactive communicator with customer service demeanor and focus on delivering excellent end-user experience.
- Attention to detail and high degree of accuracy in recording and reporting.
- Ability to communicate effectively with end users to successfully resolve queries and problems and translate technical information and jargon for a non-technical audience.
- A real passion for video games and the industry!
Skills
- Windows 10
- MacOS
- Microsoft Office 365
- Active Directory
- Exchange
- TCP/IP
- DHCP
- DNS
- Okta
- SAML
- Two-Factor Authentication
- SCCM
- AirWatch
- Jamf
- Mobile Device Management
- Desktops
- Laptops
- Mobile devices
- Tablets
- Peripherals
- Xbox Series X
- PS5
- Nintendo Switch
- PC
- MS Office
- Video Conferencing
- Zoom
- Slack
- VPN
- VDI
- Horizon View
- Netapp
- Nutanix
- Dropbox
- PowerShell
- Scripting
- ServiceNow
- Helpdesk ticketing system
Location
- Austin, TX
- International
Work Type
- On-site
- Remote
Experience Level
- 3-5 years
Education Level
- MCSE
- MCDST
- ITIL
- Network+
- A+
Benefits
- Medical (HSA & FSA)
- Dental
- Vision
- 401(k) with company match
- Employee stock purchase plan
- Commuter benefits
- In-house wellness program
- Broad learning & development opportunities
- Charitable giving platform with company match
About the Company
- Headquartered in New York City, Take-Two Interactive Software, Inc. is a leading developer, publisher, and marketer of interactive entertainment for consumers around the globe.
- We develop and publish products principally through Rockstar Games, 2K, and Zynga.
- Our strategy is to create hit entertainment experiences, delivered on every platform relevant to our audience through a variety of sound business models.
- Our pillars - creativity, innovation, and efficiency - guide us as we strive to create the highest quality, most captivating experiences for our consumers.
- The Company’s common stock is publicly traded on NASDAQ under the symbol TTWO.
- While our offices (physical and virtual) are casual and inviting, we are deeply committed to our core tenets of creativity, innovation and efficiency, and individual and team development opportunities.
- Our industry and business are continually evolving and fast-paced, providing numerous opportunities to learn and hone your skills.
- We work hard, but we also like to have fun, and believe that we provide a great place to come to work each day to pursue your passions.
Equal Opportunity
- As an equal opportunity employer, Take-Two Interactive Software, Inc. (“Take-Two”) is committed to fostering and celebrating the diverse thoughts, cultures, and backgrounds of its talent, partners, and communities throughout its organization.
- Consistent with this commitment, Take-Two does not discriminate or retaliate against any employee or job applicant because of their race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, and genetic information (including family medical history), or on the basis of any other trait protected by applicable law.
- If you need to report a concern or have questions regarding Take-Two’s equal opportunity commitment, please contact Careers@take2games.com.