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About the Role
The Operations Associate is an integral part of the Operations team, assisting customers with account-related questions via phone and gaining knowledge of the department to provide a great customer experience. Applicants must be willing to perform all necessary job functions and uphold customer confidentiality.
Responsibilities
- Handles customer inquiries by phone and through branches regarding checking and savings accounts, debit cards, wires, overdrafts, stop payments, account errors, and fraudulent transactions.
- Processes debit card applications and creates cards on site for customer pick up.
- Provides a good customer experience and effectively diffuses difficult customer situations.
- Possesses knowledge of Deposit Operations reports and jobs to provide accurate and timely information.
- Communicates effectively using proper phone etiquette and bank terminology.
- Delivers all customer requests accurately and in a timely manner.
- Processes prenotes, HSA, stop payment, and other deposit operations reports as needed.
- Processes debit card disputes and fraud cases.
- Stays productive, shows initiative to learn new jobs, asks questions, uses systems, and looks for efficiencies to improve customer experience.
Requirements
- Must be extremely organized and methodical.
- Strong interpersonal relationship skills are highly recommended.
- Demonstration of effective listening and communication abilities are highly recommended.
Skills
- Customer service
- Phone etiquette
- Bank terminology
- Communication skills
- Interpersonal skills
- Listening skills
Location
- Onsite
Work Type
- Full-time
Experience Level
- Entry-level
Education Level
- High School Graduate or GED equivalent required
About the Company
- Adirondack Trust is a company that values its employees and is committed to providing a great customer experience.
Equal Opportunity
- Adirondack Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, sex, transgender status, gender identity, gender dysphoria, sexual orientation, national origin, physical or mental disability, protected veteran status, marital and familial status, domestic violence victim status, known relationship or association with any member of a protected class or other characteristics protected by applicable law.