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About the Role
The Operations Manager is responsible for overseeing the company's day-to-day operational infrastructure, including people, facilities, equipment, safety, fleet, customer service, and operational standards. This hands-on leadership role requires prior experience in the sewer, drain cleaning, plumbing, or a closely related field-service industry, ensuring employees have the necessary resources to perform their jobs safely and effectively. The ideal candidate can solve immediate operational problems and build systems to prevent recurrence in a fast-paced service business.
Responsibilities
- Oversee day-to-day HR administration and employee-related operational matters.
- Maintain the company culture built around safety, professionalism, accountability, teamwork, and customer service.
- Partner with leadership to determine staffing needs across field and office operations.
- Establish and maintain clear job descriptions, roles, responsibilities, and performance expectations.
- Manage the performance review process, including annual reviews and periodic performance check-ins.
- Lead the company’s safety program and reinforce a strong safety culture across field and office operations.
- Maintain required OSHA documentation, training records, safety policies, and incident reporting.
- Oversee the company’s facilities and ensure buildings, yards, storage areas, and workspaces are safe, organized, secure, and properly maintained.
- Oversee company vehicles, including maintenance, inspections, registrations, insurance, repairs, and replacement planning.
Requirements
- Minimum 5+ years of operational leadership experience within sewer, drain cleaning, plumbing, excavation, utilities, or a closely related field-service environment preferred.
- Strong understanding of customer service within a residential and/or commercial service environment.
- Ability to create structure, processes, documentation, and accountability.
- Experience handling employee relations, performance management, onboarding, and day-to-day HR responsibilities.
- Strong judgment and problem-solving skills, particularly in a fast-moving environment where priorities can change quickly.
- Strong communication and leadership skills with the ability to work effectively with ownership, managers, office staff, technicians, vendors, and customers.
Experience Level
- 5+ years of operational leadership experience
Salary/Compensations
- $105,000.00 - $135,000.00/Annually