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About the Role
As a Director, Commercial Services, you will be accountable for building and developing a portfolio of commercial accounts with a high degree of complexity and value. Success depends on meeting financial objectives related to the profitable growth and retention of your assigned portfolio. You will grow the size and profitability of the commercial book through sound risk management and by soliciting and maintaining solid new business relationships. You will mentor and coach staff through collaborative teamwork, embodying a "Member-centric" approach while ensuring high standards of employee engagement, business results, and community engagement.
Responsibilities
- Actively monitor and manage the profitability of commercial relationships with Members to build long-term, mutually beneficial relationships by fully understanding their goals, objectives, and business status.
- Identify and initiate contact with Members, partners, community leaders, centers of influence (COI), and prospects through a coordinated and targeted marketing plan to close deals and strengthen, protect, and grow the commercial book of business.
- Maintain an ongoing sales pipeline and effectively follow up on unsuccessful referrals/prospects.
- Utilize exceptional financial and industry knowledge to proactively assess and anticipate Member needs, suggesting, recommending, or proposing products/solutions to meet those needs and broader business objectives. Ensure Members are aware of product benefits and new offerings.
- Structure, negotiate, and document complex credit and cash management arrangements with segment Members and prospects, often in partnership with Commercial Credit. Negotiate all credit terms and appropriately assess relationship risk.
- Demonstrate strong working knowledge and excellent analytical skills in balance sheets, cash flow mechanics, and business plans presented by Members.
Requirements
- Minimum 7-10+ years of progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment.
- Strong and thorough knowledge of the commercial banking marketplace and the assigned market area’s key industries and competitive positioning.
- Expert knowledge of segment strategies, structure, and its lending and deposit products and services.
- Excellent analytical, relationship, interpersonal, communication, presentation, and team skills.
- Strong business acumen coupled with a demonstrated ability to initiate action to achieve results and meet deadlines while respecting fundamental corporate values.
- Ability to work independently with confidence and a strong commitment to Member service.
- Leadership, organizational, impact, influencing, and presentation skills.
- Ability to interact at any level within the organization and in a business development capacity within the community.
- Advanced credit and interviewing techniques, credit investigation, and underwriting skills.
- Member Focus: Personally demonstrating that our Members are our highest priority.
- Proactive: Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
- Open Communication: Engaging in honest and transparent dialogue to develop mutual understanding, trust, and cultivate deeper relationships.
- Business Savvy: Continuously acquiring the knowledge needed to do one’s job to the fullest using internal or external resources and applying the knowledge productively.
- Partner Orientation: Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
- Integrity: Doing the right thing by always acting with openness, honesty, and respect.
- Talent Developer: Nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports.
- Creates a Supportive and Positive Team Environment: Creates and contributes to a positive team environment which encourages innovation, risk-taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team.
- Comfort learning and adopting new digital tools, with an openness to using AI-enabled technology to enhance productivity, accuracy, and the Member experience.
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working.
- Critical Thinking – The ability to analyze, evaluate, and interpret information from various sources and apply logic and problem-solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize, and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, asking more questions, exploring more options. Continuously learn and grow.
Skills
- Sales
- Service
- Portfolio Management
- Commercial Banking
- Financial Analysis
- Relationship Management
- Interpersonal Communication
- Presentation Skills
- Teamwork
- Business Acumen
- Leadership
- Organizational Skills
- Influencing
- Credit Analysis
- Interviewing Techniques
- Credit Investigation
- Underwriting
- Digital Tools
- AI-enabled Technology
- Low/No Code Tools (e.g., Microsoft Power Platform)
- Generative AI Productivity Tools (e.g., Microsoft Copilot)
- Critical Thinking
- Data Analysis
- Problem Solving
- Adaptability
- Learning Agility
Location
- 700 Richmond Street, London
- 200 Speedvale Ave. W., Guelph
Work Type
- Hybrid
Experience Level
- 7-10+ years progressive experience in sales/service and managing a diverse portfolio in a commercial banking environment
Education Level
- Post secondary education in accounting, finance, commerce, business administration, or equivalent work experience
Salary/Compensations
- CAD $95,000.00 - $130,000.00 annually
Benefits
- Inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success.
- Tools and technology needed to delight candidates and clients.
- Opportunity to work with and learn from diverse industry leaders.
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships.
- A work environment that is hard-working and fun.
About the Company
- Meridian's aspiration is to integrate its purpose into everything it does for people, the planet, and communities, believing that its greatest opportunity is to create opportunity and meet people where they are.
- Meridian's Business Banking Practice vision is to be recognized as the financial institution that has the most local impact, supported by a purpose-driven Value Proposition to its Members.
- Meridian takes the time to get to know its members’ businesses, anticipate their needs, and provide customized solutions, prioritizing the best interests of its Members and communities over shareholders.
- Meridian offers full-service commercial banking solutions, including daily banking products, lending services, cash management solutions, insurance, and investments.
- Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of its more than 380,000 Members.
- Meridian has over 80 years of banking history and is 100% owned by its members.
- With 87 retail branches and 15 Business Banking Centers across Ontario and $32B in assets under management, Meridian offers a full range of financial products and services.
- With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities it serves.
- Meridian's plan is to build on its momentum as it delivers on its purpose - helping its members achieve their best life.
Equal Opportunity
- Meridian is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
- Meridian is dedicated to employing a workforce that reflects the diversity of the communities and Members in which it lives and serves.
- Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
- Individuals with disabilities will be provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.