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About the Role
As a Store Manager, you are responsible for leading your store to success. You’ll inspire and develop your team, drive commercial performance, and ensure every customer enjoys a welcoming, well-run, and engaging shopping experience. You’ll take ownership of all aspects of store operations, from people and performance to standards and service.
Responsibilities
- Lead, coach, and develop your team to deliver excellent customer service and achieve store targets.
- Lead by example as a brand ambassador representing The Works to inspire your team to follow.
- Take full ownership of store performance, using data and insights to drive results.
- Ensure high standards of visual merchandising, stock availability, and store presentation.
- Recruit, onboard, and train new team members, building a high performing, engaged team.
- Manage rotas, payroll, and operational tasks to ensure efficient day-to-day running.
- Maintain compliance with health & safety, cash handling, and loss prevention policies.
- Foster a positive, inclusive, and supportive team culture where people feel developed, and genuinely cared for.
- Collaborate with your Area Manager, stores in your area and central teams to implement business initiatives and share feedback from the shop floor.
- Inspire and motivate your team in line with our employer brand, values, behaviours and purpose.
- Lead your team to reach their potential and steer your store to break records and get in the spotlight.
- Work collaboratively with support departments and peers.
- Speak up if something's not quite right so we can work together to get it right or make it better.
- Support your team's well-being and aspirations, discussing performance and career aspirations.
Requirements
- Proven experience in a retail management role.
- Experience in a high-volume or value retail environment.
- Experience managing recruitment, training, and performance processes.
Skills
- Strong leadership and people development skills.
- Commercially focused with a track record of delivering results.
- Excellent communication, planning, and organisational abilities.
- Confident using data to inform decisions and improve performance.
- Flexible, resilient, and able to adapt to changing priorities.
- Familiarity with retail systems and reporting tools.
- Tech savvy with using back-office systems, EPoS Tills, emails and video calls.
Location
- Onsite
Work Type
- Contract
- Full-time
Experience Level
- Manager
Benefits
- 25% Colleague Discount
- Exclusive Double Discount days
- MyWorks - Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more
- Enhanced maternity, paternity and adoption pay
- 33 days holiday, including bank holidays
- Stream - Claim early access to 50% of your wages as you earn them
- Can-Do Academy - Grow your skills and career with instant access to further training and development
- Share Scheme
- 24/7 support for you and your family through our partnership with the Retail Trust
- Healthcare Cash Plan
- Long service awards
- Pension
- Life assurance
- Cycle to Work scheme
- Optional charity giving
About the Company
- We don’t just sell products. We inspire reading, learning, creativity and play.
- Our Purpose: To inspire reading, learning, creativity and play
- Our Values: We are Crafty | Smart with what we've got.
- Our Values: We are Caring | Heart in every action.
- Our Values: We are Can-do | Energy that gets it done.
Equal Opportunity
- Promoting Diversity, Inclusion, and Applying Reasonable Adjustments.
- At The Works, we’re proud to have an inclusive culture where everyone can feel able to be themselves.
- Our roles are open to everyone, and we particularly welcome applications from people and communities that are under-represented in our business.
- We’re open to conversations about working hours and flexible working and, where possible, we’ll try to support this.
- If you need any reasonable adjustments during the application or interview process - or would like to discuss how you could carry out an essential part of the role - please let us know. We’ll be happy to explore what support may help.