Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Banking Services Specialist/Teller role.
Rezi rewrites your resume against Industrial and Commerce Bank Of China USA NA's job description. Free.
Tailor your resume to this Banking Services Specialist/Teller role.
Rezi rewrites your resume against Industrial and Commerce Bank Of China USA NA's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Banking Services Specialist/Teller posting at Industrial and Commerce Bank Of China USA NA — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Banking Services Specialist/Teller posting at Industrial and Commerce Bank Of China USA NA — free, in seconds.
About the Role
The Banking Services Specialist provides a full range of banking services to customers, focusing on retail banking products, account administration, operations, sales, and service. This role actively cross-sells business products through referrals and develops customer relationships to maximize satisfaction and sales opportunities.
Responsibilities
- Provide a full range of banking services to customers with an emphasis on retail banking products.
- Actively cross-sell additional business products such as loans and cash management products through referrals.
- Develop and maintain relationships with customers to maximize customer satisfaction and sales opportunities.
- Explain product and service solutions to customers with financial needs and offer appropriate recommendations.
- Open new accounts, close accounts, complete deposit tickets, withdrawal slips, and money order forms.
- Input and verify account information in the system.
- Order checks, prepare daily wire transfer reports, respond to information subpoenas and levies.
- Process checks and cash deposits, check cashing, and withdrawals from accounts.
- Verify customer signatures on incoming checks.
- Perform end-of-day proof and balance teller cash box at the end of the shift.
- Perform remote capture on POD items.
- Prepare currency shipments to FBR.
- Prepare and file Currency Transaction Reports.
- Manage difficult customer situations and respond promptly to customer requests.
- Maintain confidentiality.
- Follow instructions and pre-established guidelines.
- Apply common sense understanding when dealing with problems.
- Follow up with customers outside of bank office hours.
- Own and manage risks, including identifying, measuring, monitoring, assessing, and reporting risk exposure proactively.
Requirements
- NMLS is a must.
- Previous mortgage loan experience is strongly preferred.
- Having a Real estate agent/broker network is highly preferred.
- Must be able to read and comprehend simple instructions, correspondence, memos, and procedures in English.
- Must be outgoing and friendly.
- Must be able to listen carefully to determine customer needs.
Skills
- Knowledge of retail banking products, services, and investment industry.
- Knowledge of mortgage processing, underwriting, and closing procedures.
- Basic math and accounting skills.
- Bilingual - English and Mandarin is a must.
- Cantonese is preferred.
- Customer orientation.
- Detailed orientation.
- Well-organized.
- Understanding of local and China financial systems.
- Ability to determine customer needs and suggest other products.
- Ability to communicate effectively with customers in a pleasant manner.
- Ability to speak Cantonese, Mandarin, and other Chinese dialects is highly desirable.
Location
- Brooklyn, NY
Work Type
- Full-time
Experience Level
- Related work experience in banking or accounting
Education Level
- High school diploma or GED
About the Company
- The company is ICBC.