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About the Role

The Community Manager Lead is responsible for coordinating their work and the workgroup to deliver the highest standards in service, consistently maintaining customer satisfaction, ensuring the space is optimized, and fulfilling onsite meeting & event requests in a timely and efficient manner. This role involves delivering timely and clear communications/updates, partnering with office operations on daily delivery, and assisting the client on other initiatives.

Responsibilities

Serve as the main point of contact for all guests, employees, and administrative steam.
Manage and develop relationships with all the key business owners within the workplace and ensure operations are aligned with corporate guidelines.
Develop and assist with a collaborative environment amongst employees through events and personal introductions.
Prepare daily, weekly, and monthly reports and review key metrics around all the workplace offerings, guest registration and space management usage.
Effectively communicate with the onsite operations team to ensure all working space is booked correctly.
Effectively solve space or amenities related issues to ensure an elevated user experience.
Lead a team and assist with all HR functions, payroll and associate development plans.
Coordinate resources to ensure all service areas are appropriately staffed.
Provide proactive, timely, and clear communication to the team and leadership, especially alerting the team of changes and needs to support successful front desk and floor services functions.
Ensure space optimization practices, tools, and processes are updated and operating accurately, and conduct quality assurance checks.
Set conference rooms in appropriate configurations (tables, chairs, theater, classroom, boardroom, etc.).
Assist with any workplace request including facilities tickets and workplace needs.
Deliver and train white glove service delivery to all; provide elevated attention to high-level guests and meetings; influence and build skills in team members to maintain service standards.

Requirements

Previously managed a team and served as a leader in the team.
Ability to effectively communicate with the onsite operations team to ensure all working space is booked correctly.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Skills

Guest services
Employee services
Meeting and event planning
Conference center management
Customer satisfaction
Communication
Team leadership
HR functions
Payroll
Associate development
Resource coordination
Quality assurance
Service delivery

Location

Omnicom SF

Work Type

Full-time

Experience Level

Lead

Salary/Compensations

$80,000-$85,000

Benefits

Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave

About the Company

Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management.
Distinct from recruitment agencies, we do not engage in temporary contracts.
Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us.
Rapport invests in all of its ambassadors, allowing them to attain their career aspirations.
It starts with a warm welcome to our business, followed by an individual training and development program.
You’ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role.
Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries.
Your journey with us is more than just a job: it’s a meaningful career.
Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA.
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening.
Rapport maintains a drug-free workplace.

Equal Opportunity

Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.