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About the Role

The CTO Office is a strategic team working in lockstep with the CTO to execute cross-cutting initiatives that span the entire Engineering division and the wider company. In this role, you will report to the Chief of Staff to the CTO and partner directly with Engineering leadership to drive high-stakes strategic initiatives, such as our GenAI Adoption and Quality Programme, while scaling and optimising our engineering operations. You will also collaborate with leaders across the organization on joint ventures, executive-level strategies, and high-profile client engagements.

Responsibilities

Optimise Engineering Operations: Own and continuously improve core workflows within Engineering Operations to drive efficiency, agility, and cross-departmental effectiveness.
Execute Strategic Initiatives: Lead and participate in high-stakes strategic initiatives, taking full ownership of ideation, planning, cross-functional alignment, and final delivery.
Architect Operational Insights: Design and implement mechanisms, dashboards, and metrics that provide visibility into the Engineering department’s overall productivity, efficiency, and operational health.
Support Executive Reporting: Partner closely with the CTO and Chief of Staff to synthesise data and streamline company-wide reporting activities.
Facilitate Executive & Client Engagements: Prepare high-quality briefings, presentations, and strategic materials for key executive meetings and client engagements.
Act as an Organizational Connector: Bridge communication gaps between teams, remove critical bottlenecks, and rally resources to accelerate project timelines.
Serve as a Tactical Force Multiplier: Step in where needed to fill gaps or unblock progress.

Requirements

Proven Adaptability & Execution: A track record of success in high-growth, fast-paced environments where agility, rapid delivery, and hands-on execution are critical.
Expert Programme Management: Exceptional organizational skills with the ability to manage a high volume of diverse projects, juggle competing priorities, and keep cross-functional teams tightly aligned.
Strategic Problem Solving: Experience bringing structure to highly ambiguous problems and successfully managing complex stakeholder relationships across the business.
High-Impact Background: Prior experience navigating fluid, fast-moving environments, such as top-tier consulting firms, major business/technical transformation programs, or a previous role within a CTO Office.
Technical Literacy & Fluency: Strong technical aptitude with a solid understanding of core engineering and technology concepts. You should possess enough technical literacy to hold your own in deep conversations with engineering leaders.
AI-Assisted Capability: Highly comfortable leveraging modern productivity and engineering tools, including the ability to write and review code with the assistance of AI.

Skills

GenAI Adoption
Quality Programme Management
Engineering Operations Optimisation
Strategic Initiative Execution
Data Synthesis
Executive Reporting
Client Engagement Facilitation
Cross-functional Collaboration
Problem Solving
Stakeholder Management
Technical Aptitude
AI Tool Utilization
Code Review (AI-assisted)

Location

London
New York
Singapore
Sydney
Lisbon

Work Type

Full-time

Experience Level

Dynamic
Ambitious
Hungry to grow
Thrives on the big picture
Energised by navigating uncharted territories
High level of resilience
Sharp adaptability
Ability to seamlessly pivot

Salary/Compensations

Highly competitive salary

Benefits

Pension plan (match up to 5%)
Life insurance - three times annual salary
Competitive maternity (six months fully paid)
Paternity leave (four weeks fully paid)
Shared parental leave (matched to our maternity leave for the same point in time)
25 days holiday and bank holidays
Flexible working hours
Cycle-to-work scheme
Electric car scheme
Season ticket loan
Access to outstanding learning materials and courses
Sports and hobby clubs, subsidised by Thought Machine
All the latest tech you need
Fresh fruit and cereals
Huge range of healthy (and not-so-healthy) snacks, smoothies and drinks
A talented and experienced team as your colleagues
An environment where we encourage learning and progress
Two charity days a year
Weekly food pop-up

About the Company

Thought Machine's mission is bold – to properly and permanently rid the world's banks of legacy technology. To achieve this, we have developed the foundations of modern banking through core and payments technology which run natively in the cloud. What we are attempting is hard and means we need great people working together to build great technology.
We have grown rapidly in the past few years – growing our team to more than 550 individuals across offices in London, New York, Singapore, Sydney and our newly established Engineering Hub in Lisbon. We have raised more than £500m in funding and our investors include Molten Ventures, Eurazeo, Intesa Sanpaolo, Temasek, Nyca Partners, JPMorgan Chase Strategic Investments, Standard Chartered Ventures, and more.
We have created a culture that enables our team to produce the best work in the industry while ensuring we have fun along the way. We're regularly cited as having a fantastic workplace culture and have been recognised by Sifted magazine as having one of the highest Glassdoor ratings for a UK fintech company and the industry's most generous employee share package. Named one of the world's most innovative fintechs by Global Finance Magazine, we were also recognised by the Financial Times as one of Europe's fastest-growing companies for two consecutive years—and a UK Best Employer for 2026.

Equal Opportunity

We actively hire candidates who demonstrate technical excellence in their field and welcome people of all ages and backgrounds, providing everyone with equal access to professional development. You are encouraged to apply even if your experience doesn't accurately match the job description. We also encourage applications from those with different abilities, including candidates with ADHD, autism, dyslexia or dyspraxia.