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About the Role

This role leads a team of fraud investigators responsible for uncovering fraud trends, organized fraud networks, emerging attack patterns, and process vulnerabilities. The successful candidate will serve as a key liaison with industry partners, including Canadian banks, law enforcement agencies, and other external stakeholders to support cross-sector investigations and information sharing.

Responsibilities

Lead, coach, and develop a high-performing team of fraud investigators and analysts.
Conduct and oversee investigations involving application fraud, account takeover, identity fraud, first-party fraud, synthetic identity fraud, and emerging fraud threats.
Act as Rogers Bank's primary liaison with the Canadian banking industry, including participation in BCPIF, CBA working groups, law enforcement engagement, and cross-industry fraud intelligence sharing initiatives.
Coordinate investigative support related to production orders, law enforcement requests, and industry-led investigations.
Identify fraud losses not detected through existing systems and perform detailed root cause analysis.
Analyze fraud events and operational breakdowns to understand how controls were bypassed and recommend enhancements.
Develop actionable recommendations to improve fraud detection rules, authentication strategies, operational controls, policies, procedures, and investigative practices.
Utilize investigative analytics, SQL, data querying tools, fraud platforms, and link-analysis techniques.
Develop investigative methodologies that identify hidden fraud trends and emerging attack patterns.
Partner closely with Fraud Strategy team to convert investigative findings into enhanced fraud rules, predictive models, and monitoring capabilities.
Collaborate with Telecom Fraud team to strengthen enterprise fraud intelligence sharing and improve investigative effectiveness.
Establish effective partnerships with Technology, Fraud Strategy, Credit Risk, AML, Finance, Legal, Regulatory Compliance, Project Delivery, Operations, and external vendors.
Create, maintain, and continuously improve fraud investigation procedures, investigative standards, escalation protocols, and control governance documentation.
Design and enhance fraud reporting, management dashboards, and investigative oversight reporting.
Present investigative findings, fraud trends, and control recommendations to senior leadership.
Stay current on emerging fraud techniques, organized crime trends, industry best practices, investigative tools, and regulatory developments.

Requirements

Minimum 5 years of progressive experience in bank fraud investigations, fraud risk management, fraud strategy, or financial crimes within a banking, credit card, payments, or financial services environment.
Demonstrated leadership experience managing investigative, fraud, intelligence, risk, or analytical teams.
Strong expertise in conducting complex fraud investigations including identity fraud, application fraud, account takeover, synthetic identity fraud, organized fraud rings, and financial crime schemes.
Experience working directly with law enforcement agencies, production orders, information requests, and industry investigative forums.
Established relationships within the Canadian banking fraud community, law enforcement, BCPIF, CBA, or similar investigative networks are strongly preferred.
Proven ability to identify fraud trends, investigate unexplained losses, uncover root causes, and develop effective control improvements.
Advanced analytical and investigative skills with the ability to connect seemingly unrelated activities and identify fraud networks through linkage analysis and intelligence gathering.
Experience utilizing SQL, data mining, fraud detection platforms, reporting tools, and investigative technologies.
Strong understanding of fraud controls, customer authentication, operational risk management, investigative practices, and fraud detection methodologies.
Ability to translate investigative findings into actionable business recommendations, operational controls, policy enhancements, and fraud strategy improvements.
Exceptional communication skills with the ability to present complex fraud issues clearly and effectively to diverse audiences.
Proven ability to influence stakeholders and drive action across diverse functions.
Strong operational mindset with the ability to balance fraud mitigation, customer experience, operational efficiency, and regulatory expectations.
Experience with fraud analytics, visualization tools, case management platforms, and reporting solutions is considered an asset.
A pre-employment background check will be conducted.
Candidates must clear a criminal background check.
A credit check and drivers abstract may be required depending on the role.

Skills

Fraud Investigations
Fraud Risk Management
Fraud Strategy
Financial Crimes
Leadership
Team Management
Application Fraud
Account Takeover
Identity Fraud
Synthetic Identity Fraud
Organized Fraud Rings
Financial Crime Schemes
Law Enforcement Liaison
Production Orders
Industry Investigative Forums
Root Cause Analysis
Control Improvements
Analytical Skills
Investigative Skills
Linkage Analysis
Intelligence Gathering
SQL
Data Mining
Fraud Detection Platforms
Reporting Tools
Investigative Technologies
Fraud Controls
Customer Authentication
Operational Risk Management
Fraud Detection Methodologies
Business Recommendations
Policy Enhancements
Communication Skills
Stakeholder Influence
Operational Mindset
Fraud Analytics
Visualization Tools
Case Management Platforms

Location

Toronto, ON

Work Type

Full time
Onsite

Experience Level

Manager
Minimum 5 years of progressive experience

Education Level

Post-secondary education in Business, Finance, Criminology, Data Analytics, Law Enforcement, or a related discipline is preferred. Equivalent experience will be considered.

Salary/Compensations

Competitive salary & annual bonus

Benefits

Competitive & flexible health and dental benefits
Pension plan
RRSP
TFSA
Stock matching programs
Up to 50% off Rogers Services
Up to 50% off Blue Jays Tickets
25% off TSC items
20% discount on all wireless accessories sold in Rogers stores
Paid time off for volunteering
Company matching contributions to charities
Self-driven career development programs (E.g. MyPath program)
Rogers First: priority in applying to internal roles of interest
Homewood employee & family assistance program
Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
Low or no-cost fitness membership with access to virtual classes

About the Company

Rogers Bank is a subsidiary of Canada's leading wireless, cable and media company.
The bank offers unique cash-back benefits and financing options for Rogers purchases using cutting-edge technology.
Rogers is committed to environmental protection.
Rogers has a strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups.

Equal Opportunity

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong.
We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work.
Everyone who applies for a job will be considered.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation.
We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best.