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About the Role
This role sits within the Global Digital Disbursements (GDD) Product team supporting payments across Zelle, PayPal, Venmo, and other digital payment products. We are looking for a highly self-motivated analyst who thrives on building and growing new products, establishing durable routines, performing detailed analysis, and is energized by operating in a regulated, high-growth payments environment.
Responsibilities
- Own competitive intelligence and market monitoring across digital payments, B2C payments, and adjacent payment ecosystems, leveraging internal and external data sources.
- Produce executive-ready insights, analyses, and visualizations that inform product decisions, competitive positioning, and growth opportunities.
- Build business cases, financial models, and quantitative analyses to support product strategy, roadmap prioritization, and investment decisions.
- Gather and synthesize Voice of Client and stakeholder feedback, connecting customer needs with product performance, operational metrics, and risk considerations.
- Develop recurring portfolio reporting and KPI frameworks that provide transparency into adoption, performance, financial results, and strategic initiatives.
- Support annual planning, executive presentations, management reporting, and ad hoc analyses with clear, data-driven recommendations.
- Support requirements and controls documentation by translating business needs, data findings, and risk considerations into clear problem statements, acceptance criteria, and operational readiness artifacts.
- Work day-to-day with Product, Operations, Technology, Digital Channels, Sales, and Risk partners to drive alignment, unblock dependencies, and ensure decisions are well-documented and audit-ready.
- Build and evolve performance dashboards and deep-dive analyses (adoption, client behavior, unit economics, operational KPIs), including anomaly/variance analysis and clear narratives on drivers.
- Develop, enhance, and run risk routines (metric definitions, data sourcing, controls, reporting, issue tracking) to monitor exposure, limits, exceptions, and emerging trends; escalate with clear, evidence-based recommendations.
- Maintain internal and client-facing materials that explain product performance, operating model, and risk controls in a clear and accurate way.
- Develop, enhance and maintain both internal and client-facing marketing collateral.
Requirements
- Strong communication skills - verbal and written.
- Ability to self-manage: define the problem, build a plan, and deliver high-quality outputs with minimal oversight.
- Ability to juggle multiple workstreams, prioritize and communicate concerns early.
- Ability to multitask and prioritize work responsibilities.
- Attention to detail and rigorous focus on accuracy, reconciliation, and consistency across deliverables.
- Strong project hygiene: version control, documentation, and repeatable routines that scale.
- Advanced organizational skills.
- Advanced Excel and PowerPoint skills (data modeling).
- Ability to coordinate across functions and regions and drive work to closure through partners.
- Comfort operating in a fast-paced environment where priorities often shift and time-sensitive initiatives are brought in — without sacrificing rigor, controls, or quality.
- Intellectual curiosity.
- Bachelor's degree required.
Skills
- Analytical Thinking
- Critical Thinking
- Product Design and Development
- Product Management
- Written Communications
- Oral Communications
- Presentation Skills
- Project Management
- Strategy Planning and Development
- Agile Practices
- Business Analytics
- Market Analysis
- Process Management
- Research Analysis
- Treasury payments products
- Analyzing and reporting business financials
- BI tools (e.g., Tableau)
- AI tools
- Tableau
- Treasury and payments products
- payment rails
- settlement
- fraud/operational risk
Location
- US - NY - New York
Work Type
- 1st shift
- 40 hours per week
Experience Level
- Experience creating dashboards/reports in Tableau is a plus, but not required
- Experience developing and analyzing business performance and financials (KPIs, revenue/cost drivers, variance analysis, forecasting).
- Treasury and payments products experience (or strong interest in payment rails, settlement, fraud/operational risk) preferred.
Education Level
- Bachelor's degree required.
Salary/Compensations
- $95,000.00 - $105,000.00 annualized salary
Benefits
- Discretionary incentive eligible
- Eligible to participate in the annual discretionary plan.
- Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
- This role is currently benefits eligible.
- Industry-leading benefits
- Access to paid time off
- Resources and support to our employees
About the Company
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
- Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth.
- We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success.
- This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.
- We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences.
- These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.
- Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development.
- Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.
- At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.
- Join us!