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About the Role

The EMEA IS&T Business Relationship Director (BRD) is a senior executive responsible for understanding both business and IT to drive innovation and shape technology demand that increases business value. This role coordinates IT resources, works with cross-functional teams, and acts as a point of escalation to ensure opportunities deliver expected business value. The BRD represents IT and collaborates closely with specific RS Group Regions, Functions, Accelerators, or Enabler functions, aiming to converge business and IT as strategic partners to achieve business value.

Responsibilities

Reporting to the Vice President Office of the CIO, this role will have IT strategy and delivery responsibility for the EMEA Region.
Partner with Business leaders to stimulate, surface, and shape demand for IT solutions and assets.
Ensure delivery of information technology solutions that generate business value and confirm that the results are measured and communicated.
Work with senior leaders to evolve culture and organizational behaviour, elevating IT into a strategic partner.
Develop deep knowledge of [Region, Accelerator, Enabler] and build both horizontal and vertical relationships with business and IT leaders that deliver business impact.
Coach business partners and enable them to articulate the technology needs and requirements in their function that will advance business performance.
Act as the principal technology advisor to EMEA Region and a champion for identifying, leading and driving information technology transformation.
Ensure that EMEA strategy and key performance indicators are identified and leveraged for effective IT demand shaping.
Partner with business unit or function leaders on pre-project ideation.
Partner with enterprise architects to develop technology enablement business capability roadmaps.
Partner with business and IT leaders to evaluate proposals, build business cases, and plan new joint initiatives, and determine how they fit into business capability roadmaps and priorities.
Partner with business analysts to ensure that essential business requirements are understood, captured, and reflected in solution documentation.
Partner with business transformation or change management teams to ensure that the business unit or function has the capacity and capabilities to implement changes required by new technology solutions.
Ensure that project/program managers and IT staff assigned to projects are knowledgeable about the business unit or function, business partner(s), and their objectives.
Ensure delivery of new technology solutions and capabilities in accordance with the roadmap and ensure that they meet established objectives and expectations of business partners.
Share ownership of the business value results of technology related projects; measure and communicate business value results on a regular basis.
Bring outside-in or fresh perspectives into the organization by routinely meeting with end customers/consumers, industry peers, and other external sources.
Ensure continuous improvement in value optimization, IT performance, and business processes where applicable.
Proactively identify business capability and IT service gaps and contribute to improvement efforts.
Advocate for and advance business partners’ knowledge of IT processes, frameworks, roles, and capabilities.
Develop value-adding BRM professional maturity, individually and for the entire function.

Requirements

A minimum of 10 years’ experience in information technology.
A minimum of 5 years’ experience facilitating the development and implementation of business initiatives and projects based on organizational objectives.
Demonstrated track record of creating technology solutions to solve business problems (globally, or across multiple divisions or regions within a single company).
Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
Ability to listen, build rapport, and credibility as a strategic partner vertically within the business unit or function, as well as with leadership and functional teams.
A strategic thinker focused on business value results that utilize technical solutions.
Ability to set expectations with business partners and effectively leverage governance for a positive business partner experience.
Demonstrated ability to interact with and influence C-level executives to drive business value.
Exceptional ability to lead change using positive and collaborative methods.
Skilled at conflict resolution and problem-solving to achieve win-win outcomes.
Diplomacy: able to influence and motivate others using personal rather than positional power.
Strong communication skills in writing, speaking, and presenting.
An exceptional listener, able to comprehend what is said and probe for important details.
Able to communicate technical or complex subject matter in business terms.
An outside-in focus: outstanding end-customer relationship skills.
Highly skilled at creating business requirements documents, use cases, user acceptance test plans, process flow and data flow diagrams.
Demonstrated acumen and passion for business and technology.
Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape.
Highly self-motivated.
Accepts ownership and welcomes responsibility.
Experience working with and influencing Enterprise planning cycles and tied to QBR / strategy planning: review demand, business case development, close stale items, force-rank what remains, and route priority items through the right process.
Put Technology Services, Capability & Business Relationship in front of demand earlier with assessment step to clarify value, urgency, ownership, and likely path before teams spend significant time scoping.
Connect the full cycle from end-to-end: strategy through delivery to lessons learned and benefits tracking.
Ability to attract, develop and retain talent, and build strong teams both direct and matrixed.

Skills

Collaboration
Teamwork
Relationship building
Strategic thinking
Business value focus
Governance
Executive influence
Change leadership
Conflict resolution
Problem-solving
Diplomacy
Communication (writing, speaking, presenting)
Active listening
Technical communication
Customer relationship management
Business requirements documentation
Use case development
User acceptance testing
Process flow diagramming
Data flow diagramming
Business acumen
Technology acumen
IT industry understanding
Emerging technologies
Industry trends
Solution architecture
Vendor landscape knowledge
Self-motivation
Ownership
Responsibility
Enterprise planning cycles
QBR / strategy planning
Talent attraction
Talent development
Talent retention
Team building

Location

Hybrid
European offices
Global travel

Work Type

Hybrid

Experience Level

Senior executive
10+ years in information technology
5+ years facilitating business initiatives

Benefits

Market competitive base salaries
Short-term incentive participation
Pension/retirement
Life assurance
Salary finance (payroll deduction loan scheme)
Medical plans
Health screening
Critical illness insurance
Disability insurance
Holiday / paid time off
Employee assistance programme
Discounted gym/health club membership
Transportation assistance schemes (e.g., cycle to work, travel loans, car leasing)
Onsite catering/lunch vouchers
Retail discounts
Global recognition programme

About the Company

RS is a high-service global product and service solutions provider for industrial customers, enabling them to operate efficiently and sustainably.
Operates in 33 markets, stocks over 875,000 industrial and specialist products and lists an additional five million relevant for industrial customers, sourced from over 2,500 suppliers.
Extensive range supports customers across the industrial lifecycle of designing, building and maintaining equipment and operations.
Enhances customer experience through a tailored service model, leveraging efficient physical, digital and process infrastructure sustainably.
Combines a technically led and digitally enabled approach with an exceptional team of experts.
Purpose: making amazing happen for a better world, reflecting focus on delivering results for people, planet and profit.
Join c. 9,000 colleagues.