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About the Role

The Sales Floor Department Supervisor is primarily responsible for leading and enabling a team of associates to deliver the best possible customer experience in the store. This includes coaching and training associates, delegating, following-up on daily tasks, managing performance, and ensuring adequate department coverage. Supervisors are responsible for customer-facing activities, non-customer-facing activities, and store safety.

Responsibilities

Providing resources and tools to support those directly helping customers provide the best service.
Assisting with down stocking and area recovery as well as providing input into merchandising decisions.
Monitoring use of store power equipment and coaching employees on safe behaviors and lifting techniques.
Coaching and training associates.
Delegating tasks.
Following up on daily tasks.
Managing performance.
Ensuring adequate department coverage.
Greeting customers, clarifying needs and identifying solutions, closing sales.
Down stocking.
Inventory management.
Area recovery.
Conducting safety walks.
Reporting hazards.
Understanding safety and lifting directions.
Communicating best practices to the team to inspire engaging, customer-focused behavior and goal attainment.
Supervising associates in other departments as needed.
Communicating upward to keep management informed of concerns, issues, praises, and morale.
Occasionally opening or closing the store or serving as manager-on-duty (MOD).

Requirements

Requires morning, afternoon and evening availability any day of the week.
Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.
High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
1 year of experience in customer service.
1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
Experience providing direction or supervision to teams (with or without direct report responsibility).
Experience supporting or participating in the process of training, mentoring and developing associates.
Experience working cross-functionally.
Experience Using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law.
3 years of retail customer service experience.
3 years of experience supporting the unique needs of Pro customers (Pro Department Supervisor).
Experience in a leadership role with direct report responsibility.
Experience working in the home improvement retail sector.
Experience working in a fast paced, dynamic retail environment.
Experience in key carrying role with manager-on-duty responsibilities.
Experience using store computer systems (including but not limited to: Project Tool, Genesis, Sterling, M2O, Thin Client, etc.).

Skills

Customer service
Merchandising
Coaching
Training
Delegation
Performance management
Sales
Inventory management
Safety management
Communication
Microsoft Office Suite
Sales related licensure or registration
Leadership
Mentoring
Development
Cross-functional collaboration
Home improvement retail
Fast-paced environment
Manager-on-duty responsibilities
Store computer systems

Location

Store

Work Type

Hourly Full Time
Onsite

Experience Level

3 years of experience in a retail environment
5 years of experience in a retail environment
1 year of experience in customer service
1 year of experience supporting the unique needs of Pro customers
Experience providing direction or supervision to teams
Experience supporting or participating in the process of training, mentoring and developing associates
3 years of retail customer service experience
3 years of experience supporting the unique needs of Pro customers
Experience in a leadership role with direct report responsibility
Experience in key carrying role with manager-on-duty responsibilities

Education Level

High School Diploma or equivalent

About the Company

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion.
Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers.
Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need.
For more information, visit Lowes.com.

Equal Opportunity

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.